Account Executive

Posted on: 2007-05-09

Tonya M. Lyons 136 Cherry St. Jersey City, NJ 07305 (H)678-592-0799 Email: [email protected] OBJECTIVE: To obtain a challenging opportunity in management that fosters individual creative thinking and provides a platform that promotes personal and professional growth. TECHNICAL SKILLS • Microsoft Windows (95-2000) • Microsoft Office Professional Suite (95-2000) • Lotus Word Perfect WORK EXPERIENCE Murad,Skincare – New Jersey October 2005 - May 2007 Account Executive • Managed existing/established customer base within assigned territories • Developed and maintained technical and administrative knowledge needed to grow the accounts business • Maintained budget allocations for advertising, samples and all promotional items • Established and monitored all aspects of promotional/visual setup, timetables, and promotional results • Strategically developed new business within assigned territory • Facilitated promotions, programs and strategic issues to drive sales and build clientele • Maintained accurate account records • Identified and resolved training concerns within each account to improve communication, consultative selling skills and counter execution of product Aveda-Fredrics Corp, Detriot, MI April 2004- December 2004 Territory Business Manager • Nurtured and developed existing business within assigned territory • Organized and implemented sales and educational goals for all customers to enhance business growth • Met with all customers on a regular call cycle each month • Planned and executed in-salon product knowledge training • Supported and promoted Aveda Professional Educational Programs and training • Organized and participated in salon events to increase sales, build client retention and educate • Submitted all paperwork timely and accurately • Sommunicated effectively with in-house team members to ensure quality customer service to all customers • Participated in all monthly meetings and calls • Create marketing plan and advertising to support the plan using co-op dollars • Mantained accurate customer records Aveda, Inc, Atlanta, GA September 2002- February 2004 Store Manager • Provide direction and guidance for all team members • Effectively communicate goals, expectations, information, and trainings with team, both inside the store and other departments with the Aveda Corporation • Ensure that customer service is provided in the store is always representative of company’s standard • Oversee and participate in all daily tasks, including instruction, delegation, and follow through • Monitor individual and store goal setting and tracking while providing training where needed • Maintain appropriate stock levels at all times and keep current and accurate inventory records • Continuously build customer file and retention program • Monitor all business decisions, and follow through with decisions made to provide the highest possible profit and/or lowest possible cost while maintaining company standards • Complete all paperwork, time sheets, and projects in a timely manner • Create marketing plan and advertising to support the plan using co-op dollars • Participate in the Business of Being and implement practices that are taught • Effective utilization of company time management tools such as Time Design, storyboarding, and Project Clarification forms Spa Sydell, Inc, Atlanta, GA December 1997- April 2002 Spa Director/ Manager • Controlled production by managing volume inflow and outflow • Prepared and analyzed forecasts, budgets, financials, and productivity reports • Oversaw sales and marketing of all products & services totaling more than $3 million per year • Communicated and coordinated vendor marketing events • Provided customer assistance and resolution of customer complaints • Supervised, scheduled, trained, and reviewed up to 100 team members • Maintained inventory through store audits and security checks • Interviewed, hired, and trained employees, supervisors, and assistant managers • Supported inside sales and direct marketing efforts • Calculated employee payroll and commissions • Scheduled workflow and delegated workload to improve efficiency • Trained employees to improve their skills and to increase team cohesiveness • Mentored employees, thereby increasing their skills and productivity • Managed multiple projects concurrently • Managed store budget and participated in developing a strategic plan for the company • Directed staffing plans, work schedules, budgets, and time lines • Created daily sales goals for employees and monitored performance • Resolved customer billing inquiries • Performed employee evaluations • Developed and implemented training manuals for all employees Atlanta Body Wraps, Atlanta, GA July 1997- November 1997 General Manager • Supervised and worked with team members from various departments by managing volume inflow and outflow • Manage the store budget and monitored expenditures • Interviewed, hired, and trained employees, supervisors, and assistant managers • Analyzed market competitiveness and evaluate product performance and profitability • Audited store inventory and monitored security checks • Created employee schedules, calculated employee payroll and commissions • Directed staffing plans, work schedules, budgets, and time lines EDUCATION 1996- 1997 GEORGIA STATE UNIVERSITY Atlanta, GA Theatre and Film Education 1984-1988 FLORIDA A&M UNIVERSITY Tallahassee, FLA Theatre Education