Client Service Representative

Posted on: 2007-05-08

Mary Ann Donohue 8111 N. 19th Ave. #2025 Phoenix, AZ 85021 Phone (602) 577-2987 Email: [email protected] ________________________________________________________________________________________________ OBJECTIVE: To work in a challenging position that will utilize my superior customer service skills CAREER SKILLS & KNOWLEDGE: Extraordinary customer service skills Reputable problem-solving skills Demonstrates a professional demeanor even when faced with urgent or stressful situations Outstanding attendance performance Working knowledge of HIPPA guidelines & Medicare Part D EXPERIENCE: First Health (6-01 to 11-05, 4-06 to 2-07) Member Service Representative Provider Relations Representative Provider Contracting Coordinator Work Comp – Client Service Representative Health Choice (11-05 to 4-06) Network Services Representative DHL International Airways – Tracer (2-01 to 6-01) Thunderbird Samaritan Medical Center (8-99 to 2-01) E. R. Registration Representative – (P.T. to F.T.) Cigna Healthcare of Arizona (9-99 to 12-99) Trainer / Customer Service Representative – Temporary Position Arizona Medical Clinic (2-99 to 9-99) Team Leader – Patient Registration Cigna Healthcare of Arizona (5-84 to 12-98) Medical Claims Review Analyst Technical Assistant for Training Team Customer Service Associate Proactive Medicare Specialist Patient Service Specialist Disability Insurance Technician Physical Therapy Assistant CIGNA Community Choice (AHCCCS) United States Air Force – Honorable Discharge Oral Surgery Supervisor Administrative Clerk COMPUTER SKILLS: Competent skills in a broad range of computer software: Work, Excel, Outlook EDUCATION: Customer Service Training Business Communications – Glendale College, AZ Dental Assistant Certification – U.S. Air Force