Processor

Posted on: 2007-05-04

KELLY R GUIDA 1814 NE 17th Pl Cape Coral, FL 33909 Phone 239-225-5164 E-mail [email protected] Objective: Securing a position within the community where excellent customer service, teamwork, and organizational skills are going to be utilized to maximize everyone’s potential. Professional Experience: 2005-Present Reflection Financial Center Processor – Bayside Title Stepped up to cover position due to an employee suddenly leaving company Rapidly learned procedures, protocol, and computer programs Prepare Title Orders for closings Data entry into Titlelogix/AIM and SureClose Order/obtain all documents and payoffs needed for closings Answer telephones File, fax, copy, scan Executive Assistant – Roos Financial Group Scheduled client appointments Set up new client files Assisted with creating flyers and mailers Prepared and executed mass mailings Created spreadsheets Answered telephones Filed, faxed, copied Marketing – Bayside Title and RTI Insurance Recruited potential clients and business partners via cold calls, mailers, and in-person meetings Sponsored and participated in tradeshows and after hours events Charitable Work – Reflection Financial Center / TLC Complex Tournament Chair for the “Tender Loving Care” Charity Pro-Am Golf Tournament for ’05 & ‘06 Recruited golfers and Pros via letters, e-mails, and phone calls Requested and collected donations and sponsorships Planned and executed entire event 1998–2005 Florida Everblades Account Executive – (Promotion) Maintained active Season Ticket Holders and Groups Recruited new Season Ticket Holders and Groups Planned, organized and implemented Season Ticket Holder parties and special events Game Day representative Receptionist / Guest Services Assisted incoming guest and vendors Attended to all inbound and outbound mail and packages Answered phones on PBX System Assisted various departments with spreadsheets, data entry, mass mailings, and special projects Ordered and maintained Arena wide office supplies Created “Receptionists Handbook” Trained incoming Receptionist Fielded and solved guests complaints, issue and problems during games and events Game Day Operations Team Pre-game preparation of anthem singer, mascot and intermission participants Executed on-ice intermission events Organized and participated in team charity events 1996 – 1998 Sony Electronics Customer Service Rep Fielded inbound customer calls for Home Audio Assisted with problem solving, trouble shooting, hook-ups and store locations Cross-trained for Home Theater and Car Audio Member of “Sony Employee Activity Committee” Organized company parties, softball and basketball teams, and NFL/NHL trips Education: 1993 – 1996 Edison Community College Theater Major Skills: Proficient in Microsoft Word, Excel, Publisher Wonderful phone etiquette Excellent people skills Exceptional organizational skills Great multitasker Eager and swift to learn new things References Furnished Upon Request