Collision Consultant

Posted on: 2007-04-30

Sonja R. Bristow 460 Eden Roc Circle, Apt 107 Virginia Beach, VA 23451 Home: 757-965-9676 Mobile: 757-646-8663 Email: [email protected] GOAL: Customer service professional possessing over 4 years of progressive, hands-on experience with global-telecommunications companies with a focus on residential and commercial clients seeking a transition into federal research and investigation. Excellent written and oral communication skills coupled with the ability to coach, train and develop teams or to work independently. Areas of expertise include: • Training and Staff Development ● Teambuilding • Research ● Quality • Project Management PROFESSIONAL EXPERIENCE AIG PLC, Virginia Beach, VA Feb 2005- present Field Claims Representative II Adjust auto accident claims in a high volume, fast paced environment. Write estimates and appraisals on damaged vehicles while in the field or office drive-in. Contact all parties involved in an accident; investigate the accident which includes taking statements, scene investigation, vehicle damage analysis, injury evaluation. Bring claim to closure quickly and fairly. Selected Accomplishments • Promoted to Claims Representative II within 6 months of hire • Liaison between local branch and Enterprise & Hertz • Created local program to train, as well as complete training for all new hires in system usage • Branch Champion for system usage for PLCS and Autoverse GEICO DIRECT, Woodbury, NY June 2004- Dec 2004 PIP Examiner Responsible for investigation of personal injury claims arising out of automobile accidents in accordance with NY and other New England state regulations. Complete review of medical records, accident reports, negotiate payments to insureds and health care providers. NEXTEL PARTNERS, Panama City Beach, FL 2003-2004 Team Manager Sonja R. Bristow Page Two Responsible for leading and motivating a team of up to 35 representatives along with coaching and development of the team while monitoring daily work to ensure company quality production standards are met. Review individual as well as team Key Performance Indicators. Write annual performance reviews and make compensation increase recommendations for representatives, recommend staff promotions, teach continuing education classes, interviewing prospective team managers, new representatives and for staff promotions, development of new processes and procedures and training guidelines, and project management. Selected Accomplishments • Completed Coaching for Success Course • Completed Targeted Selection Course • Completed Facilitating Greatness SPRINT PCS, Charlotte, NC 1999-2003 Team Leader Responsible for leading and motivating a team of up to 20 advocates along with coaching and development of the team while monitoring daily work to ensure company quality production standards are met. Review individual as well as team Key Performance Indicators. Write annual performance reviews and make compensation increase recommendations for advocates and recommend staff promotions. Selected Accomplishments • Employee Quarterly Excellence Award Recipient • Perfect Attendance for first two years of employment • Top Team for four consecutive weeks • Coaching for Excellence award recipient • Selected by Management to provide onsite floor support for two new centers in Bristol, VA & Bolingbrook, IL EDUCATION BA, English Florida State University- 1997 New England School of Law- 1997-1998 (completed one year of law school) SKILLS Microsoft Windows 95, 2000 and XP, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Witness Systems Inc (Remote Monitoring Program) ACD Telephone Systems, Internet and Email systems PROFESSIONAL DESIGNATIONS SCLA, June 2006