Office Manager

Posted on: 2007-04-26

Kayma H. Hughes 841 E. 9th St. Beaumont, CA 92223 (951) 845-1659 [email protected] Summary of Qualifications • Twelve years of excellent customer service experience • Two years of management over 3-12 employees • Professional in appearance and presentation • Great at building lasting relationships with clients and co-workers Professional Experience Harry and David (Specialty Foods retail store), Leawood, KS and Cabazon, CA Key Holder - 2001-2002 • Supervised 2-3 employees. • Coordinated store opening or closing; daily. • Made bank deposits; nightly. • Guided the disbursement of weekly shipments and assisted in maintaining optimal inventory. • Analyzed store fronts to insure they were properly faced and ready for store opening; nightly. Choice Point Inc., Overland Park, KS Department Manager 2001 • Assisted in coordination of all aspects of moving an entire phone unit and clerical staff. • Recognized as a critical employee in the transition of an entire office to another location. • Maintained office morale during office relocation and shutdown. • Supervised 8-12 employees. • Same duties as Office Manager (below). Office Manager 2000-2001 • Interviewed, hired, and terminated office personnel. • Supervised 6-8 employees. • Managed payroll paperwork for approximately 50 employees. • Trained new personnel in order to provide the highest quality of customer service. • Coordinated all aspects of setting up remote representatives (home offices). • Counseled employees on work related as well as personal problems. • Managed and routed all incoming calls to the phone unit. • Created and maintained spreadsheets used for many office applications or duties for approximately 50 employees. Staff Assistant 1999-2000 • Performed the duties of Office Manager when the office manager was not in the office. • Acted as sole customer service contact for very critical client. • Trained as back-up for all office personnel during absences or as needed to handle overflow. Data Entry Clerk 1998-1999 • Sorted paperwork based on customer requirement’s to determine type of work to be completed. • Selected to learn and use specialized software to fulfill customer requirements and needs. • Trained to replace or back-up all office personnel when needed. • Run noon and evening electronic transmit.