Property & Customer Service Manager

Posted on: 2007-04-25

Laurie R. Blair 11000 Baymeadows Road ∙ Jacksonville, Fl 32256 [email protected] ∙Home (904) 363-0966∙Cell Phone (904) 252-2873 SUMMARY OF QUALIFICATIONS: Detail-oriented, self motivated professional with extensive experience in the administrative industry. Establish and maintain excellent relationship with customers and associates. Works well independently and a strong team lead. Area of expertise includes: * Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolves issues in initial stages * Developed & maintained detailed administrative procedural processes that reduce redundancy, improve accuracy and efficiency. Achieve organizational objectives. * More than 10 years’ successful experience in customer service and administrative support with recognized strengths in account maintenance, problem solving, and trouble-shooting. PROFESSIONAL EXPERIENCE Atlantic Self Storage Jacksonville, Florida Property Manager (Jan. 2006 – Present) • Manage all collections, record-keeping, sales & leasing procedures • Marketing & Organization skills • Enforce & follows policy & procedures • Professional appearance & attitude • Handle all Bank deposits & petty cash transactions • Oversee all aspects of storage transactions, open & close operation Xerox Business Services (Dec 1997 / June 2005) Contracted Accounts at various locations: Bank of America Jacksonville, Florida Production Supervisor/Administrative Support (Feb. 2001-June.2005) • Managed customer service escalations & monitored and regulated workflow. • Managed & coached 9 associates needing further training. Also conducted employee meetings to discuss improvement with in the team. • Maintained daily, weekly, and monthly reports detailing productivity, service level, and associate reviews. • Perform functions such as ordering supplies, interview new vendors, coping, faxing, filing, billing, taking messages, keeping track of all clients’ data and maintaining office equipment. • Marketing & Organization skill, provided administrative support for four regional accounts: Tampa, Baltimore & Norfolk VA. • Earned recognition for superior customer service via customers’ correspondence to Manager. ING Baring New York, NY Account Coordinator /Administrative Assistant (Feb.2000 / Feb.2001) • Managed & coached 6 associates needing further training or concurrence. • Delivered superior customer service by handling inquiries and request via telephone and correspondences. • Created and maintained various system-developed documents including spreadsheets, worksheet, presentations, letters and any type of forms. • Maintained daily, weekly, and monthly reports detailing productivity, service level, inventory, purchase orders, billing invoices, coping, faxing, filing & customer tracking and associate reviews. • Consistently accomplished department goals receiving excellent ratings on quality, quick turnover times. • Quickly and effectively solved customer challenges Bates Advertising New York, NY Account Coordinator \\ Administrative Assistant (Feb. 1999 /Feb.2000) • Maintained daily, weekly, and monthly reports detailing productivity, service level, inventory, purchase orders, billing invoices, coping, faxing, filing & customer tracking and associate reviews. • Monitor and regulate workflow, all incoming and outgoing calls & emails. Also responded to and resolve any client Complaints. • Maintain quality control / satisfaction records, constantly seeking new ways to improve customer service Harper Collins New York, NY Administrative Assistance (Dec. 1997/Feb. 1999) • Scheduled parcel pick-ups and delivery. Also tracked customer packages. • Monitor and regulate workflow, all incoming and outgoing calls & emails. Also responded to and resolve any client request or complaints. • Maintained daily, weekly, and monthly reports detailing productivity, service level, inventory, purchase orders, billing invoices, coping, faxing, filing & customer tracking and associate reviews. • Monitor copy machines for maintenance: 5800, 5100, 5830, DocuTech 135, DocuColor 40 and 5790 copiers. Ikon /ImageTech (Aug.1996 / Dec 1997) Contracted Account to: Harper Collins New York, NY Administrative Assistant / Billing Clerk (Aug. 1996 / Dec. 1997) • Followed up calls to client to determine quality of jobs. • Directed all administrative and project support efforts. • Submit end of the month billing and inventory • Responsible for data entry of billing invoices, coping, faxing, typing, filing and maintaining office equipments. • Handle 5100 B&W machine and 550 Cannon copy machine. EDUCATION AND PROFESSIONAL TRAINING Queens Adult Learning Center Long Island City Queens, New York • Course work taken in Computerized Office Technology (Attended 1 Years) Completed June 1996 Company-Sponsored Training • Xerox Lean Six Sigma – Yellow Belt • Customers, Conflict and Confrontation • Excelling at Customer Service Simulation • Sustaining Excellent Customer Service • Working with Aggressive People • Sexual Harassment in the Workplace-Identify Stop and Prevent Professional Skills Proficient in Microsoft Office programs (Word, Excel, PowerPoint, and Publisher). Type 45-55 wpm, also has knowledge of Lotus Notes & Outlook