Customer Service Representative

Posted on: 2007-04-25

STEPHANIE GOULDMAN 1425 W SMITH ST APT 548 KENT WA 98032 C - (253) 218-8305 [email protected] OBJECTIVE To apply my extensive experience in customer service while utilizing my strong communication and listening skills. SUMMARY OF QUALIFICATIONS * Microsoft Windows 95 to Windows XP * Data Entry * Copy & Fax Machine * Inbound & Outbound Calls * Internet & E-mail * Keyboarding 35+WPM * Multi-lined Phone * Detail Oriented * Loyal * Polite * Organized * Multi-tasker WORK OF EXPERIENCE Collector ER Solutions Renton, WA Dec ‘03 - Feb ‘04 Contacted debtors of a large cellular company concerning their past due and closed accounts. Data Entry, Multi-lined phone, problem solved to resolve a quick way for the debtor to clear up the debt. Telephone Banker Washington Mutual Bothell, WA May ‘01 - Feb ‘03 Answered in-bound calls for account holders, identified and handled customer inquiries, cross sold new and different products that would benefit the customer, problem resolution, used multi-lined phone, applied customer service policies Teacher’s Aide Green River Community College Auburn, WA Jan ‘00 - July ‘00 Helped students study for tests, graded papers, programmed NCR cash registers, set up new filing system, helped teacher use computer, data entry, multi-lined phone, made copies. EDUCATION Business Technology & Customer Relations Computer Literacy Edmonds Community College Edmonds, WA Mar. ‘01 Cashier/Checker Training Green River Community College Auburn, WA Dec. ‘99