Customer Service

Posted on: 2007-04-20

Patricia McLaurin 4013 38th S.T. Hyattsville M.D. 20722 Home (301) 277-0324 Experience Dynamite Security, Silver Spring M.D. 08-04-06-04 Courtesy Patrol Main duties included providing quality service to all residents Patrol the complex to secure all areas Answered all calls from tenants Gave tickets to persons that did not follow parking procedures Delivered mail and memos to apartments Bergmans Cleaners, Hyattsville, M.D. 11-00-06- Main duties included providing quality customer service to all business clients Responsible for prepping the store the beginning of every business day Audited cash register ensuring minimum cash amounts to begin business day Assisted manager with store closing procedures Liaison between management and customers Responsible for answering all telephone customer inquiries Conducted daily inventory Corresponded with clients with dated inventory and scheduled new pick up time Hecht Department Store, Hyattsville, M.D. 06-99-06 Main duties included providing quality customer service to all customers Assisted department manager in all aspects of department operations Answered customers inquiries via telephone Ensured accounts payable matched receipts at end of business day Organized and managed inventory replenishing when needed Responsible for light maintenance of department Fashion Craft Chevy Chase M.D. 05-97-06-9 Managed inventory assuring merchandise on hand matched hard copy records Sorted all new orders in effort to organize new customer merchandise Answered all phone inquiries Bell Laundry, Chevy Chase M.D. 06-85-069 Responsible for managing all aspects of operations in effort to consistently generate profits Duties included operations and facilities management ensuring all supplies were fully stocked Assisted chain owner in operations of different stores Education/Certifications Sanz School, Washington D.C. June 2003 Certification, Computer Application Specialist Skills Microsoft Word, Excel, PowerPoint, Lotus and Outlook