Research Assistant/Office Manager

Posted on: 2007-04-18

Compass Search Group (Laid off) 2006 - present Research Assistant/Office Manager • Post job descriptions for our clients on approximately 20 job boards/associations. • Re-formulate job descriptions from client information. • Weekly updates to the company website. • Maintain and update company database including create new work orders, entering new client/candidates, and auditing and verifying consultants work. • Utilize Word to create mail merge, bulk email and letters. • Manage marketing letters to clients for the company Business Development plan on a weekly basis, approximately 20 per week. • Maintain calendars for multiple consultants for daily activity, including scheduling events, interviews, etc. • Monitor and distribute submitted resumes from the company email Inbox. • Ad hoc projects as requested. BSH Home Appliances 1999 - 2006 Human Resource Assistant (2006) • Posted job descriptions on major job boards. • Assembling new hire employee files. • General employee filing. • Maintained weekly resume report. Claims Coordinator/Warranty Specialist (2002 – 2006) • Processed Property Damage Claims, supporting all of the United States and Canada. • Liaison for Insurance Company on 3rd Party Property Damage Claims, approximately 15 claims a week. Clients included but not limited to Sears, Lowe’s and Best Buy. • Updated Property Damage Claims Insurance Report to Bosch Germany. • Liaison for the Legal Department for all 3rd party damage claims. • Wrote and conducted training for approximately 60 customer service reps, on an ongoing basis on Property Damage Claims Procedures. • Processed Special Authorizations. • Coordinated Authorized Returns. • Initiated and Processed Warranty Service Contracts, approximately 20 per week. • Processed Warranty Claims, approximately 80 per week. • Updated Service Information in the Cosmos Database. • Typed Prorate letters and Warranty Extension letters. • Processed Prorate orders thru credit card system (Via Warp). Administrative Assistant/Customer Support (1999 – 2002) • Administrative Assistant to the Customer Support Department. • Customer Support Representative in the Call Center when needed. • Processed Purchase Orders in SAP. • Typed all correspondence for the Customer Support Department. • Processed property damage claims. International Research and Development 1997 - 1999 Office Manager • Direct assistant to the Vice President. • Proficient with domestic and international shipping procedures. • Created Pro-forma and Commercial Invoices. • Organized a system to expedite large international mass mailings. • Performed all telephone and customer service functions. • In charge of all correspondence – incoming and outgoing. • Educated clients regarding procedures and use of the products. • Handled all inter-office organization. SKILLS Type 75 wpm accurately SAP Management File Finder Database KPI Warranty System Microsoft Outlook Microsoft Word Microsoft Excel