Customer Support Representative

Posted on: 2007-04-11

PAMELA M. HANDOR 6752 Running Colors Avenue, Las Vegas, NV 89131, (702) 202-3939, [email protected] Skilled HR professional with demonstrated expertise spanning organizational management, project management, IT, human resources, process improvements, employment specialist, staff development, training, employee relations, relocations, policies/procedures and project leadership. Pioneered and rolled out 1st online annual review program for 1K users with projected savings of $500,000 annually. Directed development and rollout of worldwide career advancement program for approximately 2,500 personnel. Created Six Sigma business cases that improved performance and cut costs $150,000 annually. Results-focused visionary, able to design and implement processes that consistently drive efficiency and control costs. * Initiated development of \"Careers\" Website incorporating all program tools for global use. * Devised system that established a consistent process to estimate relocation costs for division with 10,000+ employees. * Continuously sought out to test numerous HR work processes prior to companywide release. High-energy, self-motivated leader, experienced in Organizational Development and Project Management methodologies who forges strong relationships, builds consensus and develops smooth operations. * Selected for superuser training; developed and delivered SAP training for end users in 3 months. * Improved ROI by reengineering college recruiting program. * Streamlined procedures and managed worldwide relocation of 700+ employees and families annually. Innovative self-starter with a high-level of computer knowledge and Web-based technology skills. Proven ability to utilize state-of-the-art software (Word, Excel, PowerPoint, Visio) in developing spreadsheets, schedules (MSProject), databases (Access) and Enterprise reporting solutions utilizing Business Objects, as well as implementing HR technologies and tools in support of work assignments and company culture. Functions well independently and with all levels of staff and customers. Bachelor of Arts – University of Cambridge – Thika, Kenya Graduate Studies, HR Resources Management, San Francisco State University Six Sigma Certified Champion ??Superuser Trained - Skilled in HRMS and SAP (SAP trainer) Additional professional development in HR and technical/personal development CAREER HISTORY Bechtel SAIC, Las Vegas, NV (’05-03/15/07) IS&T Manager * Customer representative to various functional organizations to support all office automation work processes and systems. Due to an involuntary reduction in force, my position has been eliminated and I am currently unemployed. Bechtel Corporation, San Francisco, CA, (’88-’05) Global Resource Manager for Project Controls (’03-‘05) * Provided HR-related direction for leaders of 6 global business units with 2,500 employees. Managed resource processes including organizational development, recruiting, pre-employment, diversity and training as well as worldwide employee relocation initiatives. * Identified skills/competencies at all corporate levels. Oversaw career development program and job description development. * Launched online employee performance review process, resulting in a cost savings of over $100,000 annually. * Proactive member of Project Controls Committee, Communications Network, Learning Management Advisory Group and Bechtel Learning Council. HR Staffing and Administration Supervisor (’96-’03) * Supervised 3 employees; oversaw $750,000 budget and programs supporting strategic initiatives of 8 diverse infrastructure areas. * Managed annual compensation, bonus, incentive/reward, career/learning development, mentoring and rotation programs as customer base expanded from 350 to 1,500. * Devised staffing, administration, employee tracking and reporting processes that were adopted globally. * Facilitated career development, recruitment and relocation programs; primary point of contact for employees and management. Staffing and Administration Supervisor (’91-’96) * Supervised 4 staff; responsible for programs affecting up to 850 personnel worldwide including salary, succession and rewards planning, employee ranking, college recruitment, termination, relocation and EEO/AA. * Created and oversaw departmental budget. Representative to numerous HR-focused teams and committees. Personnel Staffing Coordinator (’90-’91) / Administrative Assistant (’88-’90) * Recruited to provide support for 4 HR areas and up to 300 global employees. * Accountable for all personnel actions, corporate directory data, staff/facilities planning and monitoring of budget. DCM Industries, San Leandro, CA, 1987-1988 Marketing Assistant * Reporting directly to company president, coordinated trade shows worldwide. Developed/managed marketing database. * Researched, implemented and streamlined numerous office automation processes. Prior experience includes Administrative Assistance and Project Administrator, Bechtel, San Francisco