Account Manager

Posted on: 2007-04-07

Alicia Ferrera 6394 Felder Dr. San Jose, CA 95123 Home: 408-224-6783 Cell: 408-410-8256 Alicia Ferrera Objective: Attain a strategic mutually beneficial position whereby my skills will be utilized and expanded through the realization of opportunities Experience November 2005-January 2007 SE Laboratories Inc Santa Clara, CA • Independently managed 3.6 million dollars in business services. • Maintained over 19K units in the company’s database for accuracy. • Developed solutions & processes to maximize efficiency & service value. • Built and grew customer relations. • Trained multiple contacts on the internet web tool, policies and processes. • Maintained a complaint log whereby concerns & issues could be documented &reviewed weekly to secure resolution & process improvements. • Prepared, analyzed and distributed multiple customer reports. • Managed the contract and relationship between employer and customer by acting as onsite customer liaison and single point of contact for the company. • Reconciled and resolved equipment issues from floor to database. • Aided customer quality management during internal, external and ISO audits/ • Assembled and presented quarterly presentations. July 2000-November 2005 Los Gatos Acura, Los Gatos, CA • Greeted and Assisted Customers • Managed customer files • Handled daily phone calls on a multi-line phone system • Built and grew customer relationships • Organized and maintained paper and electronic files • Researched Facts & addressed customer concerns • Conducted research on the Internet • Planned and scheduled meetings and appointments • Ordered and kept inventory of Office Supplies • Assisted in basic Office Duties • Developed solutions & processes to maximize efficiency and service value September 2003-November 2005 BJ’s BrewHouse Restaurant, San Jose, CA • Event Coordination • Collected monies • Taking customers orders • Securing customers’ satisfaction • Training of new employees Skills Excellent Customer Service Skills Strong Interpersonal Skills Microsoft Office Software Excel, Outlook, Word Windows 2000, Power Point Organizational Skills Problem Solving Skills Analytical Skills Multi-Tasking Skills Strong Oral & Written Skills Organizing and coordinating skills Self starter Skilled at motivating & inspiring Ability to lead and train staff Education 2003-2004 Bryman College, San Jose, CA Medical Administration Assistant 1990-1991 DeAnza Jr. College, San Jose, CA General Education References upon request