ASA

Posted on: 2007-04-06

Jo Anne Adams 555 10TH Street, #416, Oakland, CA 94607 510-663-1059 juno.com"[email protected] Objective: Management level position in accounts receivables. · Qualifications: BCC,IMS,BOSS,ARCS,CAD,ELITE,MicroJ,Half.com, Ebay, Estore, Billpoint, Oracle, AS/400, CMS, LMS, Datatel, Excel, Lotus 123,Windows 95/98, Microsoft Office, Word, West Laws Legal Solutions, IBM, Compaq, Mac, 15 years of solid Credit and Collections. Ranked number one in collections for one full year while consistently collected over $50,000 per month in revenue on accounts receivables. Activated Davox auto dialer. Experience:AT&T 2003 - Present Customer Service Representative· Complete special projects as designated by management. Manage and maintain queues. Have ranked second in overall collections, and calls placed and received. Handle both inbound and outbound calls dealing with collections, claims, and other customer service issues using BOSS, IMS, and BCC. Assist with Spanish translation calls. Sedgwick, Detert, Moran, and Arnold 2000 - 2001 Collections Analyst· Consistently collected $2,000,000.00 plus per week. Collect from clients, predominantly in the insurance industry and environmental claims that have exceeded 60 days delinquency bringing the accounts to a 30 day or less delinquency by use of phone, email, letter, and skip-tracing tools, such as the Internet. City of Oakland 1998 – 1999 Senior Revenue Collections Officer· Generated the most revenue of my unit by contacting clients regarding delinquent accounts and negotiated repayment terms by utilizing the phone, mail, Small Claims and Municipal suits, garnishments, levies, and leans. Posted payments and adjusted balances. Won all cases by testifying and representing the county in Small Claims Court garnering revenue for the city. City and County of San Francisco 1997 – 1998 Senior Collections Officer · Achieved collector of the month status. Contacted clients regarding overpayments and negotiated repayment terms by utilizing the phone, mail, Small Claims and Municipal suits, garnishments, levies, and leans. Won all cases by testifying and representing the county in Small Claims Court garnering revenue for the city. County of Alameda 1994 - 1997 Senior Collections Enforcement Deputy II· Promoted to Deputy II within one year of employment by meeting standards. Ranked number one in volume of accounts reviewed, sued and garnished. Consistently collected over $30,000 per month in revenue. Trained employees in collections procedures. Contacted clients on their past due accounts. Won all cases by testifying and representing the county in Small Claims Court garnering revenue for the county. Robert Half 2001 - 2003 Consulting: Littler Mendelson, Wells Fargo Bank, Golden Gate University collected the most revenue of my predecessors for both Wells Fargo Bank and Golden Gate University. Education: · MS, Criminal Justice, Capella University, Minneapolis, MN 2004 · BS, Management Information System, USF, San Francisco, CA 1992 ??