Production Manager

Posted on: 2007-04-03

Mary Katherine “Kathy” Goldsborough 2100 Blue Knob Terrace, Silver Spring, MD 20906 [email protected] (301) 438-3921 Home (301) 704-6773 Cell Summary Sales professional with 20 years of business development and relationship management experience. Professional Experience Pulte Mortgage, LLC (Pulte Homes) Aug 2004 - Present Production Manager Managed loan production for builder mortgage company. • Produced mortgage loans, counseled homebuyers, resolved issues and participated in events. • Created and conducted mortgage, sales and customer service training. • Created educational and promotional materials, and qualifying tool implemented in sales communities. • Opened Long Island, NY branch, creating and implementing process per state compliance and customary mortgage practices, and conducting roll-out training for corporate and field staff. • Awarded Outstanding Employee by Pulte Homes Bank of America Mortgage, Mid-Atlantic Home Builder Division Dec 2003 – Aug 2004 Home Builder Account Executive Hired in newly formed builder division to develop new builder relationships. • Initiated sales presentations to Builder Owners/CFO/CEO, including strategic partnering with the bank’s commercial lending group. • Conducted training for area banking center managers regarding new construction referrals. CitiMortgage, Wholesale July 2003 – Dec 2003 Wholesale Account Manager Developed new accounts and trained brokers on CitiMortgage website and products. GN Mortgage, a division of Guaranty Bank Nov 2002 – May 2003 Wholesale Account Manager Developed new accounts and trained brokers on newly developed GN website and programs. Fannie Mae, E-Business Division April 2002 – Sept 2002 Senior Sales Consultant Managed the northeast and upper Midwest states, selling Desktop Originator (DO) to brokers. • Exceeded goals in registering new brokers for Desktop Originator. • Developed wholesale and broker relationships to increase Desktop Originator usage • Coordinated logistics and marketing materials for broker association and lender events. • Presented seminars at association and lender specific events. ADT Security Services, a Tyco Company Sept 2001 – March 2002 Account Manager Created and implemented security plans. Mary Katherine “Kathy” Goldsborough [email protected] (301) 438-3921 Home (301) 704-6773 Cell GE Mortgage Insurance, a Unit of GE Capital Services 1988 – 2001 Senior Account Manager Originally hired as a Sales Representative and promoted 5 levels to Senior Account Manager. Managed opening, growing and maintaining business in 120-200 accounts, with focus on key accounts in my geographic market area.  Built strong business relationships with multi level customer base  Developed and implemented strategic account plans, while achieving company initiatives and budget management.  Implemented e-business initiatives with regard to corporate and industry online services.  Organized personnel and logistics for industry events and conventions.  Conducted and created customer training programs for audiences of 1-125 with regard to products, sales, marketing techniques and value added service.  Participated in professional associations for high visibility of corporate image and product opportunities.  Identified and assisted cross-selling opportunities with other GE businesses and industry related companies. Chosen for Passport Program to manage a telephone customer service department (Action Center). Received Special Recognition Award, Quality Service Award, Go for the Gold Winner, Summit Club Winner, Rave Review Winner, Top Dog Contest Winner. Columbia First / 1st Washington Mortgage 1986 - 1988 Mortgage Analyst Processed mortgage loan applications. Education Bachelor of Arts in Business Administration, Western Maryland College in Westminster, MD 1985 (now known as McDaniel College) Licensed Maryland Insurance Representative while at GE Mortgage Insurance Windows, Word, PowerPoint and Excel Training Sales Training: Dale Carnegie, Myers Briggs, Basic Selling Skills, Presentation Skills, Managing the Marketing Communications Mix, Service: the Smart Move Siebel Six Sigma Training Professional Affiliations Mortgage Bankers Association of Metropolitan Washington, 1990-1998 Executive Board ‘98 Young Mortgage Bankers Committee – Chair ’98, Vice Chair ’97, Treasurer ’96, Secretary ‘95 Maryland Association of Mortgage Broker, from inception to 2003 Maryland Mortgage Bankers Association, 1988-2001 GE Elfun Society, 1997-2000 Frederick County Builders Association, 2004; Sales and Marketing and Membership Committees Home Builders Association of Maryland, 2004