Executive Administrative Assistant

Posted on: 2007-04-02

Maria R. Robitaille 7720 O’Connor Dr. #3313 Round Rock, TX 78681 512/567-4681 [email protected] Summary Over 6 years experience as an administrative assistant, including office management, training, project management and business analyst. Major strengths are verbal and written communication skills, attention to detail, and people skills. Professional Experience Manpower (IBM), Austin, TX Executive Assistant 03/04 - Present This position requires excellent executive communication, organizational and multi-tasking skills with minimum supervision. Specific duties include on-demand administrative, coordination of executive calendars, meeting logistics, travel arrangements, formal presentation content research and special projects. Attention to detail, focus and managing a dynamic work environment, resourcefulness, and initiative. Licensed Notary Public (2007). Snelling Personnel Services, Austin, TX Office Manager 10/03 - 03/04 Managed small business office for a residential/commercial General Contractor with responsibility for all administrative tasks and general office management. Responsibilities include management of Accounts Receivable/Payable and Payroll, completion of Lien Releases for all Subcontractor agreements, initiated and processed Permits, Bonds, and coordinated all Daily Reports from a variety of different job sites. Coordinated meeting logistics and travel arrangements for the General Contractor and several Superintendents. Notary Public for all legal agreements. ClearCube Technology, Inc., Austin, TX Administrative Assistant 06/03 - 09/03 Administrative assistant for Engineering/CFO executives in a start-up business. Ordered, processed, and entered all data relating to Engineering Components in J.D. Edwards (PeopleSoft) to enhance quality, cost and data processing integrity. Created all executive presentation content for CEO and CFO for monthly Executive Board meetings, scheduled daily meetings, travel arrangements and handled all incoming telephone calls for the CEO and CFO. Family Health Care, Dr. Doris Robitaille Austin, TX 10/01 - 05/03 Office Manager Office Manager for a Family Practice Physician. Managed front office, developed Client invoices, produced daily account payable/receivable reports, scheduled patients and coordinated patient records. EDS/NHIC, Austin, TX 09/00 - 09/01 Business Services Analyst Processed insurance claims for long-term health care for the State of Texas. Quality Control Auditor for all Software Applications, meeting State of Texas requirements. Researched client requirements, created business design, tested case design and data. Tested functionality of all processes prior to live production. Maria R. Robitaille Page 2 Eanes I.S.D., Austin, TX 06/99 - 09/00 Office Manager Coordinated all departmental and special activities. Dispatched service and emergency calls and handled all internal/external customer calls. Handled Accounts Receivable/Payable for Operations/Maintenance Department. Initiated and processed all work orders. Dell Computer Corporation, Austin, TX 10/92 - 01/99 Business Systems Analyst, Manufacturing IT Department - 03/98 - 01/99 Supported business partners with quality assurance, systems performance, and reporting needs for five Austin manufacturing plants. Enhanced specifications, designs, business rules, inspection reports, configurations, code changes, test plans, test cases, bug reports, and user manuals for increased productivity and velocity. Communicated enhancements to configuration management, change management, upper management, all business partners, and end users through. Sales Support Senior Analyst, Business Operations 08/97 - 03/98 Coordinated relocations for all departments within the sales support environment. Reassigned system terminals and Aspect phone systems for all users. Created, documented, and implemented all facility related policies and procedures. Planned, managed and implemented new technologies such as Windows 98, MS Office 97 and Microsoft Outlook. ACD Analyst, Aspect Telecommunication Group 06/96 - 08/97 Provided daily operations support and training for all software applications. Managed Online help desk tracking system (Remedy) to resolve problem management resolution. Created and managed reports for online Call Center reporting statistics. Lotus Notes Administrator for Aspect Telecommunications group. Project Manager, Call Center Forecasting System 06/95 - 06/96 Managed and implemented a Call Center forecasting system that enabled forecasting of call volumes and staffing requirements for sales and technical support organizations. Tested software, environment setup, and configuration issues. Tracked and resolved all problems/bugs and fixes to ensure end user satisfaction. Documented all problem tracking and resolution for all tools and processes. Developed user documentation and trained user organizations. Group Leader, Dell Data Computing & Network Center 10/92 - 06/95 Maintained Dell’s Sales and Manufacturing Support Systems. Coordinated all on-shift problem resolution. Mapped global network topology using Sun Net Manager. Developed documentation for support and problem resolution processes. Trained teams on Tandem, VAX, UNIX, Novell, WAN, and other operating systems. Handled all level I and II internal support calls, as well as level III support periodically. Skills Proficient in Lotus Notes, MS Word, Excel, PowerPoint, Project, Publisher, FrontPage, Visio, Outlook,QuickBooks Pro, Search Engines, Adobe Acrobat, and Photoshop.