Customer Service Associate

Posted on: 2007-03-29

ERIC R. NEILL 10814 Newton Circle Conroe, Texas 77303 936-264-4405 OBJECTIVE: To obtain a long-term position with a company offering opportunities for advancement and optimum utilization of my skills. WORK HISTORY: 2006 – Pres Spherion & Adecco Employment Agencies, The Woodlands, TX Customer Service Associate - Handling incoming calls from client’s employees, dispatching, data entry. Navigating in a Windows based system through a series of databases in order to access appropriate information to service the customer. 2004 – 2006 Montgomery County: Adult Probation & Sheriff Dept. Telecommunicator – Operating computer – aided dispatching systems and multi-line telephone systems, including 911. 2001 – 2004 Bayou Window Coverings, Houston, TX Customer Service Representative – Internet usage in coordination with the expediting and tracking of shipments from warehouse to customer. Providing sales support for the Outside Sales Representatives.  Increased the number of new accounts. 1998 – 2001 ERA Stroman, Conroe, TX Licensed Realtor – Executed the buying, selling, and renting of timeshares and campground memberships.  1998 Top Sales Support Advertising Volume Award  April 1999 and September 2000 Employee of the Month Awards Customer Service Manager – Supervised 20 employees, in the Customer Service and Rental Departments. Responsible for the hiring and training of new staff.  Doubled the number of rental properties on the market.  Reduced financial loss, by resolving a wide range of customer problems. 1993 – 1998 MARNET, Inc., Conroe, TX Call Center Operator – Surveyed and questioned potential buyers and sellers of real estate properties, updated customer questionnaire forms. Human Resources Assistant – Performed various administrative duties, and oriented new employees in personnel procedures and EEO guidelines.  1996 MARNET Employee of the Year Award 1989 – 1993 United States Navy: USS MIDWAY AND USS KITTY HAWK Yeoman Seaman – Performance of administrative duties included computer and computer software, data entry, communications filing and records maintenance. Honorable Discharge.  Military Good Conduct Medal  Navy Achievement Medal EDUCATION: 1996 – 1997 George Leonard School of Real Estate, Spring, TX 285 Classroom hours of Real Estate and Sales related topics, Real Estate License attained 1990 DETC (Distance Education and Training Council), Yokuska, Japan Certificates awarded for the completion of correspondence courses: 60 hours in Human Relations, 30 hours in Business Administration 1989 United States Navy Yeoman “A” School, Meridian, MS Certificate of Completion for Administrative and Computer Classes