District Manager

Posted on: 2007-03-29

Tracey J. Taylor 21251 Edison Lane Plainfield, IL 60544 815-372-1131 [email protected] CORE COMPETENCIES ▪ Crisis & turn-around management ▪ Revenue acquisition & profit improvement ▪ Operating plan development and implementation ▪ Large team and project leadership. PROFESSIONAL EXPERIENCE November 2004-February 2007 District Manager Knowledge Learning Corporation School Partnerships Burr Ridge, IL ▪ Initially responsible for four managers, 25 sites, serving 1025 students with a 110 person staff in Northern Illinois. ▪ Success and increased area profitability after 4 months led to responsibility being expanded to eight managers and all 66 child care sites in Illinois. ▪ Responsibilities include developing and executing operating plans, staff recruitment, training and evaluation as well as customer acquisition and retention. ▪ Maintain compliance with all applicable local, state and federal regulatory requirements and act as the primary liaison for state and local government contacts. ▪ Continuously evaluate and manage all site financials to ensure profitability and growth. ▪ Implement new corporate identity standards for the state and assist in merging the new business entities. June 2001-November 2004 District Manager Aldi, Inc. Oak Creek, WI ▪ Managed three stores generating $3.5 million annual sales, 6 managers and 16 employees. ▪ Responsible for the development and implementation of annual business and staffing plans for all stores. ▪ Worked with store managers in Developing and executing action plans to improve operating results, customer service and customer satisfaction metrics. ▪ Monitored competitive pricing, store conditions, equipment, operating policy compliance and adherence to merchandising. ▪ Conducted store management training and monitored staff development through performance appraisals and career management. ▪ Acted as liaison between the store staff and upper management to insure employee understanding of and commitment to company vision, goals and objectives. ▪ Responsible for achieving controllable expense budgets and productivity objectives. ▪ Oversaw cash control policies and shrinkage minimization. ▪ Projected district sales and productivity levels to inform senior management decision-making. July 1999- June 2001 Assistant Hall Director University of Wisconsin-Whitewater Whitewater, WI ▪ Oversaw the daily administration and management of high-rise dormitory housing 600+ students. ▪ Trained/ supervised 18 Resident Assistants in programming, crisis response, helping skills, and diversity. ▪ Hired and supervised front desk and night host security programs of 17 staff members which included monitoring payroll reporting, daily operations and community development initiatives. ▪ Advised the hall government, orientation team and related committees to create leadership opportunities for residents. ▪ Implemented training programs/ informational presentations for professional and student staff. ▪ Facilitated the Spring 2001 UW-Whitewater Evolving Leaders Seminar. September 1997 – July 1999 Coordinator of Multicultural Recruitment/ Admissions Counselor Earlham College Richmond, IN ▪ Represented Earlham in six states as a territory manager responsible for visiting high schools and community organizations, evening programs, on- and off-campus student interviews, and facilitating information sessions. ▪ Monitored prospective student application process, reviewed applicant files, and organized letter campaigns for prospective students. ▪ Coordinated multicultural recruitment and maintained the yearly budget. ▪ Co-authored the African American and Latino Recruitment Plan and achieved annual recruitment goals. ▪ Planned/executed special event days and bus trips for prospective multicultural students. ▪ Oversaw student selection of minority scholarship recipients, and assisted counselors in identifying students for special academic programs. ▪ Other duties included admissions student staff supervision, planning and implementing student staff training. June 1996- September 1997 Assistant Retail Branch Manager NBD Bank, N.A. Indianapolis, IN ▪ Maintained customer’s retail accounts (checking, savings, safe deposit box, and IRA’s). ▪ Completed applications, reviewed consumer request and analyzed credit profiles as a consumer lender. ▪ Developed and promoted monthly marketing initiatives. ▪ Supervised customer service representatives and tellers. ▪ Completed yearly performance reviews, developed teller referral and incentive programs, facilitated weekly staff meetings, and conducted staff training sessions. ▪ Coordinated customer correspondence, audit reports, and closing of collection accounts. ▪ Completed monthly branch, security, and teller audits and reports. PROFESSIONAL ASSOCIATIONS & HONORS ▪ Member of the Illinois After School Network, February 2006 – Present ▪ Member of the Wisconsin College Student Personnel Association, December 1999-present ▪ Member of Sigma Iota Epsilon (National Business Fraternity), November 2000-present ▪ Graduate of Dale Carnegie Leadership Course EDUCATION University of Wisconsin-Whitewater Masters in Business Administration May 2001 Whitewater, WI Marketing Emphasis Earlham College Bachelor of Arts –Business June 1996 Richmond, IN Marketing Emphasis Escola Estadual de Miltom Campos Rotary Youth Exchange Program July 1991 - June1992 Minas Gerias, Brazil