Sales Analyst

Posted on: 2007-03-28

RENEE L. SIMINSKY 188 PROSPECT AVE. RESIDENCE: 201-246-8764 NORTH ARLINGTON, NEW JERSEY 07031 E-MAIL: [email protected] SUMMARY Information Technology Professional with strong technical and communication skills and over 13 years of experience in the banking industry working on Central Bank Real Time Gross Settlement Systems. Extensive knowledge and experience in quality assurance and 1st & 2nd level support. Personal strengths include excellent analytical and interpersonal skills, ability to multi-task, schedule driven, self-motivated team player, extremely detail oriented and organized. Result oriented Systems Analyst who is creative in identifying business requirements, designing effective solutions, improving existing process, and analyzing and resolving business problems to obtain both short and long term business objectives. TECHNICAL SKILLS PC Software: Microsoft 2000, Microsoft XP, Word, Works, Access, Excel, PowerPoint, Automated Customer Service Information System (ACSIS), Federal Access Customer Tracking System (FACTS), GroupWise, Lotus Notes, Fedline, Lighthouse, Spaceman, Fourth Shift, JDEdwards. Mainframe Software: MVS/ESA, TSO, IMS, Bulkdata, SAR, JMR, SDSF, Netview, and Infosys PROFESSIONAL EXPERIENCE MEGA BRANDS AMERICA, INC 2005-2006 Sales Analyst (2005-2006) • Managed fifteen national accounts, working with account representatives, manufacturing, and customers to ensure timely supply of products and services. • Worked with customers providing prototypes, quotes, set-up planograms and marketing material, such as high-resolution digital photos of products. • Coordinated product testing and provided results to senior management. • Participated in sales conferences, organizing and setting up conference displays. • Participated in product evaluations, contributing to product redesigns which increased sales numbers. • Analyzed prior years sales to estimate future sales, gathered point of sale of each month for evaluation, and ad hoc projects. MRS ASSOCIATES INC. 2005-2005 Recovery Specialist (2005-2005) • Managed delinquent customer accounts for Fortune 500 companies. • Contacted problematic customers with outstanding balances to analyze their current financial situation, determine settlement options and to negotiate a financial resolution. • Received a budget quota increase every month and managed to exceed the quota despite the challenging environment. Contributed to the office’s rating as the top collector nation wide for all companies in the market while simultaneously maintaining personal service excellence and professionalism. • Leveraged knowledge of financial industry to developed new forms for collecting financial information; introduced new internet based research techniques for verifying information on financial institutions; and developed procedures to improve processes and collection methods within the office. RENEE L. SIMINSKY PAGE TWO FEDERAL RESERVE BANK OF NEW YORK, New York, NY and East Rutherford, NJ Since 1991 Associate Information Technical Support Analyst A, Electronic Support Services (2002-2004) • Provided 2nd level support to external customers accessing the Federal Reserve Bank (FRB) financial services over the Internet using Fedline for the Web, over analog circuits using Fedline DOS and over a private frame relay network for computer to computer interfaces (mainframe access). Analyzed and resolved internet and dedicated line problems pertaining to connectivity, security, and application issues. Interfaced with customers on issues relating to documentation, physical connectivity upgrades and new customer installations. Utilized Lighthouse to perform digital certificate administration for Fedline for the web users. Performed user administration for Fedline for DOS and computer interface users. Trained the 1st level support group (FRB of Kansas City Customer Contact Center). Maintained Operating Circular agreements for Fedline customers and depository institutions. • Assisted in developing security related operational procedures for 2nd district customers using Fedline for the Web to minimize risk exposure for these high profile customers. Procedures included user id and digital certificate administration, authorization and distribution. • Monitored, tracked and administered user profile change for Fedline for the Web – General Information System (GIS) for Check services customers. • Provide software distribution and encryption key administration to Open Markets Operations and “Primary Dealers” on Fedline for DOS. Associate Information Technical Support Analyst A, Fedwire Network Support Staff (1999-2002) • Converted over 300 primary and contingency computer interface and Fedline leased line connections to a private frame relay network. The network provided depository institutions access to financial services, which included but was not limited to Automated Clearing House (ACH), Funds Transfers and Securities Transfers services. The migration process required communicating and coordinating tasks with customers, vendors and internal support groups; ordering circuits and equipment; coordinating customer testing in the QA environment; coordinating customer testing in the production environment; cutover to the production environment; developing testing schedules; and providing Sr. management weekly status reports. Received recognition award for frame relay network migration process. • Provided 1st level support on Fedline to over 1000 users, consisting of Treasury and other government agencies, and depository institutions. Twenty-two of the users supported were high profile “Primary Dealers” whose trading volume in U.S. Government security averaged over 454 billion annually. Analyzed and resolved end to end production problems (user application to mainframe application). Solutions included reconfiguring communications equipment, reloading FRB Fedline proprietary software, installing encryption cards and acting as liaison to the Federal Reserve information technology group (FRIT). Assisted customers in downloading and installing software patches, attaining system certification, application usage and capacity planning. Received recognition award for migrating major clients to their contingency site during the 9/11 tragedy. Data Processing Trainee, Data Processing Operator Analyst C (1996-1999) • Supported approximately 130 depository institutions with respect to testing applications interfacing with Fedwire. • Certified Depository Institutions (DI) in a fast-paced environment. Leveraged the mainframe trace logs to analyze DI’s adherence to the Computer Interface Protocol Standard (CIPS). • Developed the daily start-up and shut down procedures for the Computer Interface Testing Unit staff to increase efficiencies to the testing process. • Migrated 130 DI’s from low speed analog lines to digital circuits to improve reliability, reduce line errors and provide better throughput for increased traffic (new message format). Migration included testing new communications and encryption equipment, testing new circuits and recertify DI’s to support new message formats. • Developed and implemented a fax distribution system (Sprint Fax) for disseminating scheduling information to customers. • Maintained billing data for the entire unit. PAGE THREE • Trained staff on area specific applications and procedures. • Played a critical role in the department achieving significantly higher customer service ratings. Word Processing Operator Trainee, Word Processing Operator B, Secretary/Typist, Senior General Clerk (1991-1996) • Assembled monthly business reviews, month end reports and organizational charts. • Coordinated staff’s time spent on specific application that was subsequently inputted into a database utilized for generating budget reports. Maintained staff time allocation and provided information to management for budget process. • Organized and processed confidential materials for the department. • Evaluated and processed hardware, software, and office equipment for staff. EDUCATION Associate of Science Degree Liberal Arts, Business Administration Concentration, Felician College, Lodi, New Jersey Dean’s List 2002 - 2003 AWARDS AND RECOGNITIONS • Federal Reserve Bank of New York Presidential Award for contributions made in the Chemical Bank/Chase Manhattan Merger in 1998. • Multiple recognition awards for the developing operations procedures. • Recognition award for the September 11, 2001 recovery actions. • Recognition award for the migration to frame relay network. REFERENCES Furnished upon request.