Manager

Posted on: 2007-03-27

Lindsay M. Karczewski 1825 Gardenia Ave. #3 Royal Oak, Michigan 48067 248-556-0630 home 248-930-7922 cellular [email protected] Objective To obtain a position with an established company that will allow me to utilize the organizational, managerial and customer service skills that I have obtained. I am a very focused and hardworking individual that enjoys working in a healthy, friendly environment while educating and assisting others. Qualifications, Skills & Experience • Supervise 3 units, provide training support for entire franchise (9 units) • 14+ years in customer service (in person & via phone) • Inventory/Cash Auditing • Recruit, Interview, Hire, Coach, Discipline, and Terminate Employees • Typing 30 wpm, 10 key adding machine • Filing, Copying, Faxing, Mailing, Organizing for 12 Orthopedic Surgeons • Scheduling for 20+ employees, A/P, A/R, Banking, Book keeping • Microsoft: Word, Excel,& Outlook, Personnel Data Software, Internet • Employee Development/ Training • Participated in Communication Seminars • Proper Multi-line Telephone Etiquette Employment Manager 12/2003-Present Lefties Coney Island Warren, Michigan Constantly building new business with customers by establishing welcoming, friendly, positive, professional and trustworthy relationships. Conduct interviews, provide new team member orientation, and have developed and implemented training schedules for new employees. Daily book/record keeping, bank transactions, inventory/ cash auditing and ordering, and A/P, etc. While constantly adjusting to new challenges and issues, I keep my focus on the goals at hand. Assistant manager 01/2003-12/2003 Leslie’s Pool Supply Roseville, Michigan Worked directly with the store manager in controlling costs, increasing sales, and improving customer satisfaction. As the assistant manager I received all perfect scores with our "Secret Shoppers" which was a program that tested our customer service and product knowledge. My store was given one of the highest awards that the company offers for receiving near perfect scores overall with our secret shoppers program. Merchandising, daily record keeping, analyzing reports, bank transactions, cash/inventory auditing, etc. Area Quality Assurance Manager 09/1999-01/2003 Papa John’s Pizza East Pointe, Michigan Initially, I was hired in as a Manager in Training, within one month I was given my own store to operate as a General Manager. Within six months I was promoted to the General Manager of the franchises largest volume store. This was also the training store, where I would train and continuously evaluate new management candidates. I was then promoted to Supervisor of 3 units while still conducting daily operations at the training store. My final promotion was to Area Quality Assurance Manager, in this position I would ensure that standards, policies and laws were followed, directly supervise three units, develop and implement training and marketing plans with nine general managers, recruit, interview, hire, coach, discipline and terminate employees, conduct inventory and cash audits, train management candidates, ensure people development, conduct workshops on improving product quality, communication and customer service, conduct daily customer call backs and minor administrative duties. Education Business Management Course taken Accounting Course taken 2001-2003 Macomb Community College Warren, Michigan Medical Skills Courses Completed 2years High School Diploma 1992-1996 George A. Dondero High School Royal Oak, Michigan