Senior Collections Rep.

Posted on: 2007-03-22

Shavonne Sheree Barnes 1237 Blackstone Avenue San Bernardino, California 92411 909-889-8871 home 909-289-9065 cellular E-mail: [email protected] PROFILE I am an outgoing, loyal and motivated individual who has an ambition to prosper in any given environment. Although I have extensive experience in the Collections industry, I am an Eager learner and am always up to a challenge, whatever the situation. I am a team player with intentions on pursuing a career in which I may utilize my skills and ability to maintain a Healthy and productive atmosphere. I have excellent communications skills and am willing to explore a wide area of new tasks and experiences. EXPERIENCE Feb, 2002 - Mar, 2007 Senior Collections Representative for Inland Empire Industrial Supplies (Riverside, California) Increased accounts receivable from $50 million to $98 million. . Doubled collected accounts per representative from $50 thousand to $100 thousand. . Suggested new Products that increased earnings by 23%. Jun, 2000 - Mar, 2002 Office Assistant/Customer Service Manager for Gold X Financial (Fontana, California) Assisted an average of fifty customers a day, five times a week, taking and processing loan Documents while maintaining strong customer service and quick table turnover to increase Business revenue. Managed daily cash receipts of an average of $150 thousand, confirming Appropriate closing audit and preparing closing bank deposits. Increased regional clients From $25 million to $100million. . Managed 50 representatives. . Implemented training Course for new recruits - speeding profitability. Apr, 1996 - Jul, 2000 Senior Research Supervisor for Datascension Inc. (Riverside, California) As a Telephone Research Interview Specialist, who after just one year, worked up to Senior Research Supervisor at Datascension Research Group, I have demonstrated excellent Communication skills, telephone techniques and quality service. Duties included: Data Entry, Collecting information, interviewing, faxing, researching various projects, coding, and Training employees. Tripled division revenues for each associate. . Expanded marketing Strategies to include mass market accounts. . Expanded research team from 50 to 120 Representatives EDUCATION 2001 - 2003 Business Office Administration /Computer Science United Education Institute (San Bernardino, California) GPA: 4.0. Business Administration and Computer Science Certificate of Completion. Graduated Honor Roll. Rewarded for attendance 1989 – 1992 High School Diploma Pasadena High School( Pasadena, California) GPA: 3.5 General Education SKILL Proficient in Microsoft Word, Excel, PowerPoint, and Access. I also utilize Ten key by touch. ACHIEVEMENT I have achieved my goals to multi-task; I now am an expert at Telephone Interviewing Educate, Customer Service/Management, Communications, Private Collections/Credit, Commercial Collections/Credit, Records Management, Researching Technique, Marketing, as well as Auditing. References Available Upon Request