Site Administrator

Posted on: 2007-03-21

LORI ARCHER 25808 N. 65th Ave, Glendale, Arizona 85310 623-934-8630 [email protected] Qualifications: 10 years experience in Management. Strong supervisory skills include: interviewing/hiring, mentoring and building strong staff morale. Ability to mentor staff through use of written/verbal supervisions and performance evaluations. Possess strong customer service skills with the ability to resolve various issues toward a sound resolution. Possess organizational/time management skills, ability to multi task, and work well in a high pressure work environment. EDUCATION: B.A. Human Resources/Psychology Siena Heights College, Adrian, Michigan 1986 WORK EXPERIENCE: SITE ADMINISTRATOR Value Options 2004-2006 Managed clinical site of 60 employees assigned to various work responsibilities and performance expectations. Provided oversight to all functions of the site to include office structure, operating protocol, adherence to policy/procedures, employee performance standards. Provided staff with on going mentoring and coaching to improve work performance. Conducted performance improvement plans with monthly follow up to ensure staff goals for improvement were met. Conducted weekly and monthly employee supervisions providing coaching as necessary. Facilitated weekly management meetings to promote/ensure follow up of Company Mission and goals. Other responsibilities included recruitment, interviewing and hiring via the HR department job fair events and independently. Maintained, monitored and role modeled excellent customer care on a daily basis. TEAM LEADER Value Options 1996-2004 Supervised 6-8 Case Manager, in a multi disciplined Team to include Psychiatrist, Psychiatric RN and the consumer. Responsibilities included: Direct over sight of the clinical team, ensured customer satisfaction of services rendered. Conducted interviewing/hiring of staff. Conducted weekly one to one meeting with staff to evaluate performance through written and verbal supervisions. Completed annual performance evaluations. Mentored and trained staff to ensure Company standards was followed and customer satisfaction remained positive. CASE MANAGER Value Options 1993-1996 Case Managed 50 Mentally Ill Adults. Provided resources to enhance quality of life. Assisted customer in developing an Individual Treatment Plan. Provided transportation, home visits, coaching and mentoring to assist the individual succeed/achieve goals. Provided strong customer service to maintain and enhance customer satisfaction. REFERENCES Call Value Options HR Department at: 602-685-3800