Posted on: 2007-03-21
Julie E. Walker 710 Amberidge Trail, Atlanta, Georgia 30328 404.202.8033 [email protected] PROFESSIONAL EXPERIENCE ISTA NORTH AMERICA, ALPHARETTA, GA Director of Portfolio Management, (Mar 2006-Current) Manage 10 employees, including selection, training, performance reviews, employee growth, and budgetary considerations, including P&L responsibilities. Six Sigma Yellow Belt Manage 90,000 billing units for multifamily division Monitor quality of deliverables and manage a Portfolio Team effectively to ensure exceptional performance and manages day-to-day client relationships to ensure a high level of satisfaction. Identify key client business issues, determines client needs by utilizing Six Sigma project management tools, and developing recommendations for the client to optimize ROI Coordinate client training and client portfolio growth Interface with Sales department to support Portfolio Expansions and Client Retention Coordinate cross-functional team projects and daily activities with internal departments including Utility Expense Management, Cash Management, Billing Services, and Shared Services. Participate in Process Improvement projects that improve business performance through immediate \"quick hit\" improvements, process flow improvements and implementation of shared services PRENOVA, INC., ATLANTA, GA (December 1999 – March 2006) Manager Bill Payment and Utility Services, (Oct 2004 to Mar 2006) Manage over $300 million in energy expenditures for five key clients Increased gross margin by 25% by developing internal operating systems Added $350,000 to bottom line annually by creating $1,000,000 in savings for clients via energy rebates Manage and coordinate Client’s energy start up for new site construction and upgrades to existing facilities enabling customer to focus resources on core competencies resulting in $500,000 in savings to the client through increased efficiency on construction projects. Contributed to $250,000 in new sales through proposal preparation, deal structuring, and prospect visits. Manage five energy analysts, including training and reviews PRENOVA, INC., ATLANTA, GA Bill Payment Services Coordinator (Jul 2003 to Oct 2004) Successfully managed 6 outsourced bill payment transition projects for clients. Manage 15,000 utility invoices per month ensuring accurate and timely processing of payments. Ensure accurate general ledger data. Creation of internal pricing models for Bill Payment department. Facilitated $150,000 in bill payment sales by structuring deals based on internal pricing models. Prepare and present sales proposals to potential and existing clients for Bill Payment Transition. Manage outsourced vendors and maintain client relationships in order to increase up-sell EDUCATION Masters of Business Administration, Management Information Systems (1999) Tennessee Technological University, Cookeville, Tennessee Bachelor of Science, Business Management (1997) Tennessee Technological University, Cookeville, Tennessee