Training

Posted on: 2007-03-21

Audrey J. Figueroa 9165 Old Dominion Drive McLean, VA 22102 Home (703) 757-9544 Mobile: (703) 338-7994 [email protected] Professional Profile Proven success in Account Management, Business Development and Curriculum Development utilizing structured methodology for complete training life cycle: needs assessment, curriculum design, development and evaluation. Consultative sales in B2B professional services environment with a focus on technical training solutions. Lead direction and project management for course design, development and delivery including customization and on-site programs. Collaboration with subject matter experts, trainers and contract vendors. Expertise includes group facilitation skills to define requirements that will support individual and organizational performance objectives. Develop deliverables and manage execution. Strong presentation and relationship building skills for outreach and implementation of strategic alliances. Manage reporting requirements to support metrics and evaluate on-going program effectiveness. Employment Training Manager National Community Reinvestment Coalition Washington, DC February 2006 - 2007 Lead direction of professional development strategy for non profit trade association. Manage all aspects of curriculum development and delivery with trainers, board members and external vendors. Evaluate and implement web conferencing solutions using Webex applications. Develop customized onsite programs for dedicated groups. Monitor and report on funding resources and program effectiveness. Increased exposure to non members and exceeded projections of participation in training events by 100%. Project Manager KPMG-Risk Advisory Services October 2004- February 2006 McLean, VA Supported team deliverables for high risk audit engagement, MCI PMO, to ensure maximum level of client responsiveness. Ensured compliance with external laws and internal policies pertaining to SOX requirements for records retention. including proper handling of files on hold due to OGC preservation or production requests for work papers and electronic communications. Coordinate resource management for remote audit teams at client sites including on and off boarding requirements. Transition planning at contract closing. Practice Administrator CBIZ Accounting, Tax & Advisory Services, Bethesda, MD February 2001– September 2004 Supported Executive Management Team for middle market financial services firm including marketing and business development strategy supporting pipeline marketing and outreach activities. Resource development and on-off boarding procedures: pre-post hire orientation, resource scheduling. Monitored billable production reports to track progress of goals against revenue projections. Managed calendar and travel logistics. Event and meeting planning. Site and facilities management. Production Sales Specialist Xerox Corporation, McLean, Virginia May 1999 – 2001 Manage all aspects of customer contact strategy pre and post sale: identify market opportunities, requirements analysis, product positioning, demonstrations, proposal development, forecasts and action plans, track order fulfillment and implementation, promote special programs, service and billing support. Territory management: State and Local government including public schools and Private Sector. Audrey Figueroa Resume Page 2 IT Training Consultant Technology Transfer Partners, McLean, Virginia November 1996 - July 1998 Training consulting firm providing full service customized training services in networking and software development technologies. Developed and implemented strategies to recruit independent contractors, sales and marketing programs. Designed automated system to track customer contact and program delivery logistics. Technical Training Center Manager American Research Group, Arlington, Virginia April 1994 - November 1996 Site and facilities management including vendor and contractor relationships for build out specifications of new training facility. Managed instructor and support staff requirements. Monitored quality of attendee enrollment process via corporate reporting. Provided client interface for requests for on-site training proposals. capabilities presentations, troubleshooting. President’s Club recognition for exceeding revenue projections. Account Manager, Technology Training Learning Tree International, Reston, Virginia October 1992- April 1994 Set record for first year performance in penetration of installed base of major accounts and new business capture rate. Documented best practices used to implement training program for new-hire sales managers. General Manager’s Award for exceeding revenue goals by 150%. Business Development Manager Learning Tree International, Reston, Virginia October 1991 - December 1992 Developed and implemented business model to forecast expansion of public programs in new markets. Evaluated strategic and tactical education needs of client employees and/or customers to define appropriate training paths, content, and marketing support required. As Business Development Chairperson, led team of 15 members who developed corporate-wide resources to support first North American customer event targeting on executive level overviews of emerging technology. Attracted over 200 participants. General Manager’s Award for outstanding performance contributing to strategic growth of organization. National Public Course Sales Manager Learning Tree International, Reston, Virginia August 1989 - October 1991 Managed all aspects of call center activity including customer service, telemarketing and data entry operations. Established automated systems and procedures to track attendee history and streamlined management reporting requirements. Co-Wrote first comprehensive Best Practices Manual for use in standard worldwide operating procedures and training activities. General Manager’s Award for monitoring budget controls and improving key performance indicators. Member of Executive Transition Team for merger of East and West Coast operating units. Personnel management responsibility for 18 employees including recruitment, training and performance appraisals. Education The American University Business Administration Washington, DC