Customer Service / Sales

Posted on: 2007-03-19

Cheryl Ann Bicking 6817 South 108th CT # 807 Omaha, Nebraska 68137 (402) 813-5127 [email protected] Employment Summary: 2006-2007 Net Shops Customer Service: Information Technology Specialist. Performed online web based assistance for customers purchasing household items. I managed an average of 50 customer service related calls per day. Provided information on order tracking, computer assistance for web site navigation and processed new orders for clients. Utilized email to answer customer questions and contact vendors for specific product questions. I received numerous performance awards for sales and customer service from employer and vendors. I utilized multi line phone system to communicate with client and vendors worldwide. Computer skills used include Oracle, Outlook, MS Office Suite applications. Supervisor: Ann Mornin,: 4025055323 2005-2006 AAA Membership Services. I provided membership services for Iowa and Minnesota AAA clubs. Set up memberships, answered accounting questions for members using the in house Global Positioning System to locate stranded members and dispatch help to them as needed for road side assistance. I provided assistance to an average of 50 Clients daily using multi line phone system and Outlook email. I used MS Office Suite as well as internal GPS and road mapping software: Supervisor Amber Wassom 2003-2005 Nebraska Furniture Mart : Customer service for furniture and home appliance retailer. Set up appointments for deliveries, assisted customers with warranty information and responded to complaints regarding deliveries and defects. Provided account information, performed collections, set up payment plans, and assisted customers with general complaints and questions. I used MS Office Suite, AS-400, multi line phone system. Supervisor: Jon Doolen 2002-2003 Silver Hawk Security Specialists, Inc Served as a security guard as a contractor to Con Agra Foods Corporation. I Patrolled ConAgras headquarter location on foot and by vehicle. I worked a dispatch command security desk maintaining paperwork, writing daily activity reports and providing customer service to the client and other external contractors. Documented shift information and logs. Security desk duties included monitoring a 100 camera surveillance system and a controlled access computer alarm system. I trained over 10 newer employees on the same duties as I performed. Supervisor's Name: Dave Carter,: 4025788836 1999-2002 World Port Communications (Tele-National Industries) provided initial set up and maintenance of personal 1 800 numbers and call back services. Troubleshoot client account issues, dialing procedures and billing complaints. Advised clients of account status, and performed collections for delinquent accounts. Supervisor: Sonja Norris 1987-1997 Taco Bell. I was employed after 1 month promoted to a shift manager supervising up to 9 subordinates on a shift in a convenience food serving environment. I performed interviewing, hiring, training, scheduling, discipline and reviews of subordinates. Forecast sales, performed purchasing and maintained inventory of product. Established cleaning schedules, and worked with contractors to ensure property was maintained appropriately. I acted as a liaison with the Nebraska Department of Health and OSHA guidelines as mandated .I provided additional services such as tours and parties. 1986-2002 Employed as Certified Nursing Assistant (C.N.A.) and Personal Care Giver beginning at the Florence Nursing Home and later through the State of Nebraska as a contractor in private homes. Education: 1978-1982 Northwest High School, Diploma. 1986 Certified Nursing Assistant, CNA Certification. 1987 Shift Manager Training Certification, Taco Bell. Skills Numerous promotions and awards both financially and materially. Manager of up to 25 subordinates performing scheduling, hiring, employee evaluations, training, coaching, motivating and terminations. Expert with MS Office Suite including Word, Power point, Excel, Outlook, Access as well as Oracle based systems and AS-400. Typing speed over 35 words per minute. GPS systems, map quest, streets and maps software. Expert proficiency with FAX, printing and reproductions. Mail sorting and distribution proficient. Dispatching experience using multi-channel systems. Expert with various telephone systems References upon request.