HR Specialist

Posted on: 2007-03-12

Wanda Ellis 276 Stewarts Ferry Pike Apt. D4 Nashville, Tennessee 37214 615-715-6223 [email protected] Work Experience HR Specialist 7/2003 - Present Vanderbilt University, Nashville, TN  Responsible for handling customer service issues related to Human Resource functions through an inbound phone system. This includes benefits, open enrollment, family status changes, leave accruals, and payroll functions. I also handle all insurance vendor contacts for escalated issues with employees insurance benefits, send out letters for retirement, and answer questions regarding short term disability. Work closely with employee relations on policy interpretation issues. Sit on the Benefits Appeal Panel and review on a case by case basis employees’ cases to reinstate/change benefits. Help complete payroll duties as assigned to complete weekly payroll process. Human Resource Analyst 4/2002 - 7/2003 Nursing Resource Solutions, Nashville, TN  Served as primary human resource contact for assigned departments; advises management regarding human resource related issues; assesses customer satisfaction on an ongoing basis, participates in process improvement activities.Verified timesheets and paid employoees daily/weekly. Responsibilities also included scheduling, customer service, and taking orders. Conducted new employee orientation that included clarification of benefits, policies, and procedures. On-call responsibilities included after-hours and weekend duties for 24-hour maintenance of caseload. Staffing Coordinator 2/2001 - 1/2002 Milestone Staffing Services, Nashville, TN  Responsibilities included processing applicants, entering prospects into Staffmed database, monitoring Quality Controls, scheduling, answering incoming phones, taking orders, drug screens, interviewing applicants, explaining policy and procedures and benefit information. Verified and paid on incoming timesheets using computer database. Processed timesheets and printed checks for same day pay. On-call responsibilities included after-hours and weekend duties for 24-hour maintenance of caseload. Personnel Assistant 4/1999 - 12/2000 Virginia Department of Juvenile Justice, Richmond, VA  Responsibilities included keying of leave using the CIPPS system for Central Office, distributing leave records, and addressing problems with leave. Processed new employee’s paperwork by keying the information into PMIS. Conducted new employee orientations for Central Office. Provided information on benefits as well as assisted employees with follow up concerning benefits issues. Helped administer the Virginia Sickness and Disability program. Performed back up duties to the benefits administrator. Provided back up coverage to the receptionist. Office Service Specialist 7/1998 - 4/1999 Virginia Department of Health, Richmond, VA  Worked in the office of Quality Improvement and Human Resources. My job duties included the keying of leave using the CIPPS system for Central office, using PMIS to enter data and verify employment. Sorting and distributing leave registers for the Health Department. Review and file Worker’s Compensation first accident reports and provide backup for the Benefits Administrator. Provided customer service, administrative support, and back-up coverage to the receptionist. Coordinator 2/1998 - 7/1998 Options for Senior America, Richmond, VA  Duties included processing payroll using Quicken, recruiting and screening potential employees, resume and interview coaching, scheduling interviews with prospective employers for employees, and answering telephones. Customer service, which included but was not limited to scheduling, billing questions, and handling complaints. Maintained employee files, perform reference verification, make sure Certified Nursing Assistants were in compliance with state requirements, and perform criminal background checks. On-call responsibilities included after-hours and weekend duties for 24-hour maintenance of caseload. Office Manager 4/1997 - 2/1998 Genesis Treatment Agency, Richmond, VA  Duties included processing payroll-using ADP for Windows and Winstar, maintained employee files using ABRA for Windows, and all aspects of Human Resource responsibilities. Supervised student work program that involved assigning jobs, monitoring work hours, and paying the student for hours worked. Oversaw compliance of licensure requirements. Processed paperwork for accounts payable and accounts receivable and maintained petty cash and students accounts. Responsible for answering telephones and greeting visitors. Helped prepare weekly/monthly reports. Switchboard Operator/Receptionist 2/1997 - 11/1999 Charter Westbrook Hospital, Richmond, VA  Worked part-time where my duties included answering hospital switchboard, greeting customers, filing, data entry, and other duties as assigned. Education 7/2003 - 3/2007 Strayer University, Nashville, TN  Bachelor\\\'s Degree  Completed degree in three and half years and maintained a 3.6 GPA. Invited to become a member of the National Honor Society. Skills Data Entry