Bank Teller

Posted on: 2007-03-08

Rosie Flores P.O. BOX 362046 Milpitas, CA 95036 Phone: (408) 623-2683 Email: [email protected] OBJECTIVE To obtain a position in which I am able to utilize my administrative and customer service skills with the opportunity to contribute to the efficient operations of a firm and to earn advancement through on-the-job training. QUALIFICATIONS Ability to work with individuals of diverse ethnic backgrounds, work independently and prioritize duties during times of stress, learn and evaluate new equipment and procedures quickly, and motivate and provide a wide range of interpersonal skills to encourage others. EMPLOYMENT M-N Employees Credit Union Teller 750 Ridder Park Drive San Jose, CA 95131 (408) 920-5760 July 2006 - January 2007 Responsibilities Included: Processing loan documents, performing credit checks, daily reconciliation, deposits, collections, billing, answering phones. Center For Dermatology & Cosmetic Laser Surgery Medical Front Office Receptionist 2557 Mowry Ave Suite 25 & 34 Fremont, CA 94538 (510) 797-4111 February 2006 - August 2006 Responsibilities included: Schedule appointments and pre-register new patients. Perform billing and other payment related activities. Handle all calls from physicians, patients and sales reps regarding medical and non-medical inquiries. Work as a Sales Rep for our cosmetic Department. Prepare charts, file and phone in document prescription orders to pharmacies. Office Team Office Assistant / Receptionist 2350 Mission College Blvd. Ste. 800 Santa Clara, CA 95054 (408) 844-9184 December 2004 - January 2006 Responsibilities included: Process tax returns, data entry, process billing, imputing Accounts Receivable information, handle client monies and prepare bank deposits. Initiate client profile update and maintain filing system. Greet customers, schedule appointments and answer multiple phone lines. Assist HR Managers with special projects. Software used: Lacerte, Practice Solutions, Microsoft Word, Excel and Instant Contact. Barton Protective Services @ Hewlett-Packard Hewlett-Packard Corporate Call Center Call Center Agent & Badging Administrator 1500 Wyatt Dr. Santa Clara, CA 95054 (408) 330-0350 September 2000 - January 2004 Screen all Executive Vice President’s calls and direct all internal / external, domestic / international calls in a high-volume call center. Collaborate with various departments to improve procedures and systems in order to positively impact the customers’ needs. Software used: Microsoft Word, Outlook, Instant Contact and KICS. The position of Badging Administrator entails: processing I-9’s for all new Hewlett-Packard employees. Provide employees and contractors with Photo ID / Access Cards. Maintain termination statistics, track and update restricted access levels and deactivate badges. Assist Supervisor with special projects as needed. For other various positions: job functions would include answering emergency and multi-line phones, monitoring data terminals, alarm sensors, closed-circuit television images, and two-way radios communication lines. Conduct visual badge inspections and provide temporary badges foe employees, contractors / vendors and visitors. Assist in sorting incoming mail, faxes and package deliveries. Stanford University Hospital Operating Room Assistant 300 Pasteur Dr. Stanford, CA 94304 (650) 723-7251 October 1992 - September 2000 The position of operating room assistant entails: performing direct / indirect patient care functions pre-operatively and post-operatively, transport of patients, specimens and blood products, sterilize and set-up operating rooms with appropriate equipment for each surgical case. Actively participating in quality control / assurance, preventative maintenance activities, submitting requisitions for repairs, and practicing aseptic techniques according to established standards of care and infection control policies. I was in charge of ordering all medical forms for the Main O.R. and Anesthesia Department. EDUCATION 1994 - 1995 Mission College; Santa Clara, CA Certificate for Certified Nursing Assistant Certificate for Home Health Aid Certified Phlebotomist Certified for First Aid and CPR MSO Academy from March 2001 to July 2001. It was a supervisory and customer service class. VOLUNTEER EXPERIENCE Steward for: SEIU 715 UNION 1998 - 2000. On Committee Board for Cost Management of Blood Utilization - Stanford.