Customer Service Representative

Posted on: 2007-03-06

Quiana Peters 297 Ocean Ave., Apt.1A, Brooklyn, NY 11225 Home: 718-714-9128 * Mobile: 347-605-4518 Email:[email protected] OBJECTIVE: A position with the opportunity to contribute to the efficient operation of a business and earn advancement through on-the-job performance. EXPERIENCE: 4/06-present Multiplan New York, NY Customer Service Representative • Assisting doctors, members, facilities and insurance companies over the phone regarding their rates, status within our network and claim inquiries. • Claims processor and examiner • Data entry, filing and faxing. • Utilize company systems to keep track and look up information. 1/05-2/06 Time Warner Cable Flushing, NY Customer Service Representative • Troubleshoot cable boxes, remotes and modems • Dispatching • Sold cable packages • Helped customers with their billing problems • Answered customer questions • Performed data entry, filing and faxing 6/03-6/04 Fresh Direct Long Island City, NY Switchboard Operator/Receptionist/Personal Assistant to CEO • Operated switchboard, transferred and routed calls to various departments • Kept records of appointments and meetings • Provided customer service • Ordered supplies and maintained inventory • Handled data entry, filing and faxing • Dispatched service staff • Made travel arrangements • Scheduled conference rooms and made catering arrangements 6 /01-4/03 Century 21 Dept. Store New York, NY Register Complex Supervisor • Provided customer service • Audited money tills and processed change for the cashiers • Dropped off extra money during mid shift to money room • Coordinated schedules for cashiers’ lunches and breaks 10/01-1/03 F.A.O. Schwarz New York, NY Customer Service Representative • Switchboard operator/dispatcher • Provided customer service, assisting them with questions regarding merchandise and pricing • Acted as Personal Shopper • Utilized company business systems to keep track of transactions • Performed data entry, filing and faxing Education Fashion Institute of Technology New York, NY (Coursework in Merchandising) Brooklyn, College Brooklyn, NY General Educational Degree Certifications: I have my 8 and 16 hour certificates for security Skills Mac/PC: MS Word, Excel, Outlook, PowerPoint, types 35 WPM Reference: Will be furnished upon request.