CUSTOMER CARE SPECIALIST

Posted on: 2007-03-05

Amber Brock 159 Westknoll San Antonio Texas 78227 210-884-0851 or 210-595-1000 Objective Seeking a position in Customer Service where my extensive experience will be further developed and utilized. Experience Customer Service Representative 06/2006- 11/2006, United Health Group, San Antonio TX  Answer questions regarding dental claims  Answering /resolving customer queries  3 years of customer services experience  Advise customer of plans specifics  Excellent interpersonal, written and oral skills  Able to handle stressful and emotional situations on a daily basis.  Provide benefits and eligibility  Handle high call volume  Create inquiries for further review  Update on claim status Customer Service Representative 05/2002-07/2003 JP Morgan Chase Bank  Customer billing  Handle high call volume  Credit card benefits  Upselling Citibank 10/2001-05/2002 San Antonio Texas  Assist in Banking inquiries  New Accounts  Checking and Savings Accounts American Airlines 9/1999-9/2001 San Antonio Texas 78250  Handled travel fares and reservation  Rates and prices  Customer Complaints  Escalations References Minerva Martinez United Health Group, Supervisor 210-643-2335