Seasoned and Savvy Support Person Extraordinaire

Posted on: 2007-03-02

LISA D. KELLEY 848 Kenwick Road Columbus, Ohio 43209 Home: 614-338-8862, Message: 614-491-0600 [email protected] Objective: To obtain a position that appreciates diversity and will utilize my background, skills and experience to the fullest, as well as encourage ongoing growth and potential. EMPLOYMENT HISTORY 08/06 - 11/06 Consumer Advocate, IRMC, 3000 Corporate Exchange Drive, Columbus, Ohio 43232 Job Duties: Assisted consumers in resolving issues with our collection agency to offset any legal actions. This included advising consumers of their legal rights regarding collection activity, investigating and resolving complaints about collectors, processing refunds, over payments and overdraft fees when collectors did not process payments or payment arrangements correctly, updated credit reports and other administrative functions. Position required a great deal of contact with the public, phone etiquette and a high degree of diplomacy. This was a temporary position. 4/2006 - 6/2006 Commercial Lending Administrative Assistant, FRANKLIN BANK, 250 W. Old Wilson Bridge Road, Suite 270, Worthington, Ohio, 43085 Job Duties: Travel arrangements and all accommodations and itinerary, meeting facilitation, including scheduling, location and any presentation materials, and meeting minutes. Report preparation, create and edit photo presentations of properties using Microsoft Publisher, statistical data and comparable properties, prepared loan files for closing, verification of risk and flood insurance, licenses, deeds, HUD Settlement Statements, and Guaranty and/or Open-End notes. I maintained Lending Officers' calendar and I completed weekly, monthly reports and commission worksheets. I used Microsoft Outlook, Word and Excel on a daily basis. This was also a temporary position 6/2001 - 11/2005 Customer Sales & Service Specialist, AT&T formerly known as SBC, 150 E. Gay Street, 8th Floor, Columbus, Ohio 43215 Job Duties: Assisted customers with billing issues and sale of products, including cellular, Internet, long distance and satellite services for residential customers. I accessed multiple databases, retrieved and interpreted information while speaking with customer. I negotiated service order and installation requests. I quoted rates, adjustments and balances. I coordinated service arrangements, corrected billing, credit and service errors. I used consultative sales techniques and recommended appropriate products and services, obtained credit information and authorization. Investigated customer complaints, resolved and positioned AT&T as the premier provider of choice. I utilized my customer service savvy, phone etiquette and listening skills, to gain a rapport with customers for total Customer Satisfaction. 4/1998 - 6/2001 Executive Assistant, DELMARVA FOUNDATION FOR MEDICAL CARE, Columbus Project Office, 9240 Centreville Road (Corporate), Easton, Maryland, 21601 Job Duties: Travel arrangements and all accommodations, itinerary. I facilitated meetings, including meeting schedule, location and presentation materials, recorded and distributed meeting minutes. Prepared reports, developed spreadsheets using Microsoft Excel, prepared expense reports. I prepared journal entries for company reports. Screened calls, performed receptionist duties and maintained Project Manager's calendar. SKILLS: Customer Service, Microsoft Excel, Outlook, Word, Power Point, Typing (approximately 50-60 wpm). EDUCATION: Bishop Hartley High School, Diploma, May 1978, Ohio State University, No Degree, attended Aug. 1978-Oct. 1980. CERTIFICATIONS: Certified Notary Public