Hardware Engineer

Posted on: 2007-02-28

Michelle Leticia Peña 935 Easton Street Placentia, CA 92870 (323) 377- 4915 [email protected] Education MBA, with an emphasis in Project Management Keller Graduate School of Management, Long Beach (currently enrolled) Bachelor of Science, Network and Communication Management DeVry University, Pomona, June 2005 Related course work: Enterprise Networking TCP/IP, Network Operating System (Server 2000), Network Operating System (Novelle), Unix in Networks, Principals of Data Communication, LAN/WAN technology and Design, and Project Management Technical skills Hardware and Software Unisys ES7000 PacketStorm Hurricane II Dell Poweredge Servers EMC2 Clariion Storage Unisys Enterprise servers Brocade SAN Switches SuperMicro Severs Cisco Catalyst Switches Cisco Routers Nortel Network DTE SafeGuard 30m backup Microsoft Clustering Active Directory Microsoft Office suite MAC OS X Server 2000 & 2003 Citrix Metaframe Novell Cisco Agent & Avaya RSA Token Proficient in Spanish Experience Hardware/Cluster Engineer, Unisys, Mission Viejo (August 2006 – Current) Applied hardware and software engineering methods and techniques. Developed, partitioned, integrated and supported complex products, tools, or technologies. Worked extensively with Microsoft Clustering, implementing backup software such as Unisys SafeGuard, tested and recorded results. Technical Support, Deloitte & Touché, Los Angeles (May 2006 – August 2006) Troubleshoot technical issues via phone. Provide efficient and prompt customer service support to end users. Provide support for network printers, fax machines and Hardware/Software issues. Helpdesk Analyst, Impac, Newport Beach (November 2005 – May 2006) Responsibilities included providing PC, software, and telecom technical support. User accounts management and system monitoring and other administrative tasks. Created and maintained departmental forms and paperwork dealing with account security and asset information. Technician I, Nortel Networks, Raleigh, NC (January 2000 – November 2002) Responsibilities included providing first level of maintenance support. Testing, configuring and troubleshooting the Reliability Test Modules (RTM) such as DMS-250,300, and DTE. Radio Operator, USMC, Camp Pendleton, (July 1995 – August 1999) Responsibilities included configuring radio communications equipment, establishing communications. Supervised 10 to 15 military personnel, held the Marine Integrated Maintenance System (MIMMS) post, responsible for maintaining inventory of all communication equipment.