Office Specialist II

Posted on: 2007-02-25

15102 San Pablo Ave. Phone: (408) 449-3750 San Jose, CA 95127 Email: [email protected] Suzette R. Mendoza Objective: Administrative / Clerical Support Profile: · Over 10 years increasingly complex administrative / clerical support · Exceptional Customer Service skills · Proficient w/ MS Office, MS Works and personal computers · 10 Key by touch · Work independently w/ minimal supervision · Ability to prioritize work, manage multiple tasks simultaneously, and work well under pressure · Excellent written and verbal communication skills · Establish and maintain cooperative working relationships with all levels of professional, and administrative · Personnel, as well as public contacted in the course of work · Assume responsibility and exercise judgment in making decisions within the scope of the position Experience: 05/05 – 08/05 Office Specialist II - DFCS– Santa Clara County · Answer incoming calls from public as well as employees, providers and clients · Provide case information to Social workers and eligibility workers using CWS/CMS · ID Minute orders form Juvenile Court · Set up and maintain control; of documents and folders · Collect and distribute internal and external mail · Copy and assemble packets, handouts and reports and documents · Assist control clerk and eligibility staff · Filing 10/99- 10/2003 Patient Business Services Clerk – Santa Clara Co. Valley Health Plan San Jose, CA · Special projects for management · Customer service for providers-contract rate info, discrepancies, verified billing · Resolved discrepancies in accounting records · Researched, analyzed, and processed adjustments · Researched claims data from the claims database and resource documents to develop complete information for claims processing · Completed data corrections in the system · Responded to telephone and written correspondence from internal and external contacts with follow through on a timely basis · Identified, reviewed and adjudicated over payments to providers · Trained new employees on Diamond claims system and company procedures · Prepared resource material for departmental use · PO record maintenance – original PO, requisition and back-up documentation 05/98 – 12/98 Data Entry Clerk / Assistant Biller Scientific Staffing, Inc. San Jose, CA · Customer service and complaint resolution · Provided customers w/ information regarding insurance procedures and equipment · Prepared service orders · Scheduled pick-up and delivery of equipment · Reviewed authorizations for justification and medical renewal 10/97 – 12/98 Data Entry / Shipping Clerk Sony Electronics Corp., Inc. Fremont, CA · Customer Service for all special orders and international shipments · Prepared daily and monthly cost reports · Utilized UPS/Fed Ex shipping systems · Trained new employees on company systems and procedures Education: 1999-2003 Corporate Sponsored Training Computer Magic Training San Jose, CA · Certificate of completion in computer applications · MS Word, Access, Excel, PowerPoint, Windows, Outlook, Internet Explorer, Netscape · Monarch Reports, Reflection Pharmacy program, Diamond Claims System