Instructional Design/trainer Resume
Experience and Qualifications
&#; Highly experienced instructional design consultant specializing in training, instructional design, CBT/eLearning authoring, and template development. Strong writing, grammatical and multi-tasking abilities. Able to manage many projects simultaneously.
&#; Accomplished document editor with comprehensive experience in writing, editing and proofreading documents, including those used for end-user training.
&#; Effective trainer/facilitator with extensive experience in all aspects of training program development and delivery, communication and CBT authoring.
&#; Most recent experience has focused on new enterprise system technology, new systems integration and documentation projects, training materials, user guides,
CBT/WBT eLearning development and quick reference guides.
&#; years of experience with upper tier retailers, mortgage banking, pharmaceutical, utility, airline, medical and grocery industries. Successful at providing a high degree of professionalism, flexibility and leadership on projects.
&#; Certified in Info Mapping writing methodology. Highly skilled in creative/graphic design within documentation. Expert use of Word, Excel, PowerPoint, Access, Visio, Centra,
Captivate (RoboDemo), Dreamweaver.
Clients and Services Delivered
Wells Fargo Home Mortgage Minneapolis, MN
&#; Developed business process and systems documentation and training and facilitated train the trainer for three waves of a tier Risk Based Pricing project. Created end user documentation, trainer guides and post training assessments. Developed presentations for online classes through Centra. Designed and delivered Train-the-Trainer courses.
&#; Designed and developed documentation and training for all personnel roles for a new Premier Broker department.
&#; Redesigned and reformatted existing Alternative Lending training materials, using
Info Map methodology.
&#; Designed and developed WBT using Captivate for new customer scripting system training.
The Kroger Company Blue Ash, OH
&#; Designed and delivered training and end user documentation for the Retek Forecasting system and Inventory Management system.
&#; Created quick reference guides, trainer guides and learning aides to assist in end user training and acceptance. Trained over employees.
Eckerd Drug Stores Largo, FL
&#; Designed and delivered training and end user documentation for the Retek Merchandising system, Retek Forecasting system and Inventory Management system. Trained over employees
&#; Created quick reference guides, trainer guides and learning aides to assist in end user training and acceptance.
The Great Atlantic and Pacific Tea Company Montvale, NJ
&#; Designed and delivered training and end user documentation for the Retek Merchandising system, Retek Data Warehouse and Retek Price Management system. Created quick reference guides, trainer guides and learning aides to assist in end user training and acceptance.
&#; Conducted User Acceptance Training for all courseware created. Trained over employees. Led and facilitated Train the Trainer workshops.
&#; Designed and delivered training and end user documentation for a legacy purchasing, forecasting and inventory system.
&#; Performed on site system support for primary data entry facility for six months following go live.
National Rent a Car Minneapolis, MN
&#; Provided design and template development for new systems documentation.
&#; Responsible for editing and formatting documentation for technical writers.
Additional Clients Served
&#; Park Nicollet Health Services – St Louis Park, MN
&#; General Electric – Burbank, CA
&#; Northwest Airlines – Eagan, MN
&#; After Hours – Atlanta, GA
&#; Trader Joe’s – Los Angeles, CA
&#; PacSun – Los Angeles, CA
&#; Syms Stores – Secaucus, NJ
&#; SuperValu Grocery – Minneapolis, MN
&#; Payless Cashways – Kansas City, MO
&#; Marquette Banks – Minneapolis, MN
&#; Michaels Craft Stores – Dallas, Texas
&#; Catapult Software Training – Chicago, IL
&#; Minnesota Zoo – Apple Valley, MN
