Customer Service Rep.

Posted on: 2007-02-21

Carol A. Duren 5187 Shadow Estates San Jose, CA 95135 Home: (408) 238-6210 / Cell: (408)623-3176 OBJECTIVE To continue my career using my education, work experience, customer service and organizational skills. SUMMARY OF QUALIFICATIONS • Developed and maintained customer service broker base for funding department. • Received Real Estate License beginning of 1993 and immediately started brokering loans. • Restructured office procedures to assist Sr. Loan Officer in opening and closing over 25 loans per month. • Escrow Officer with over 20 years experience with various Title and Mortgage Companies in the South Bay. ESCROW CO-ORDINATOR Originated, developed and maintained real estate escrow files. Developed policies, procedures and reports to allow easier access for real estate agents. Continuous calling of customers and inspection companies to complete files. FUNDING CLERK/BROKER REP Review funding packages to insure compliance and correctness. Audit files to verify correct information and job status. Answered all funding questions and concerns from brokers. Customer liaison between brokers and funders. Review and signoff all conditions on files and set up for funding. ESCROW OFFICER Supervise escrow department to insure a smooth operation. Responsible for all escrow files, which included construction loans, sales and refinances. Duties included: payoff calculation, escrow signoffs, bookkeeping and funding. EDUCATION AND TRAINING AA Degree, San Francisco City College General Education San Jose City College, San Jose, CA Escrow I, II, III, and other Escrow classes to further my escrow skills. Chamberlin Real Estate School, Campbell, CA Various Classes to enhance my real estate knowledge EMPLOYERS Excel Mortgage Company, San Jose, CA July 2003 to Present Loan Officer/Real Estate Agent Old Republic Title Company, San Jose, CA August 2003 to January 2004 Escrow Officer Alliance Title Company, Milpitas, CA March 2002 to July 2003 Escrow Officer Windermere Properties, San Jose, CA July 2001 to May 2003 Escrow Coordinator/Realtor Provident Funding, San Jose, CA September 1997 to June 1999 Funder/BrokerRep Pacific Venture, Milpitas, CA January 1988 to June 2001 Venture Leasing/Sales Rep REFERENCES AVAILABLE UPON REQUEST