Receptionist

Posted on: 2007-02-20

Linda L. Welch 5763 Chandler Ct. San Jose, CA. 95123 408 - 892 - 1497 Qualifications • Dedicated Surgeon/Patient focused Surgery Schedule Coordinator with proven strengths in outstanding interpersonal and communication skills. Possessing superior accuracy in crucial detail oriented environment and written documentation. • Exceptional ability to multitask: manage numerous often competing priorities with sound judgment and ease, objective being to give quality patient care. • Energetic, patient and diplomatic. • Demonstrated ability to lead healthcare support staff as well as find it rewarding to be a part of an outstanding team. • Recognized as an excellent coordinator of the surgical needs of patients and surgeons while utilizing operating room scheduling blocks efficiently. • Ability to effectively act as liaison between patients, outside services, professional and support staff. Experience • Analyzed and maintained surgeon’s future/present surgical case needs. • Reported caseload statistics to Chief of Surgery, Chief of Operating Room and Assistant Chief of Anesthesia to acquire future and emergency operating room block time. • Created and maintained the Operating Room/Office blocks of 11 surgeons: General/ Colorectal/Vascular and Thoracic. • Coordinated surgical procedures with other surgical services, anesthesia, surgical equipment vendors/reps, American Red Cross and satellite dialysis centers. • Scheduled surgery using ORSOS software. • Scheduled pre/post op laboratory tests, appointments, radiology procedures, cardiology appointments/tests, blood banking, and anesthesia clearance. • Notified/educated patients of above as appropriate. • Pre-Admit patients to hospital prior to surgery. • Met with patients at time of pre-op visit instructing them on anesthesia NPO requirements as well as individual surgeon’s pre-op instructions. • Directed/informed and updated clinical appointment schedulers, nursing staff, nursing supervisor of daily schedule changes necessary due to emergency cases. • Verified patient’s medical insurance prior to scheduling consultation visit and surgery. Employment History 1979-1981 Clinic Assistant, Kaiser Permanente Medical Center, Santa Clara , CA. 1981-1982 OB/GYN Surgery Scheduler, Kaiser Permanente Medical Center, San Jose, CA. 1983-1984 Senior Appointment Clerk/Schedule Creator, Kaiser Permanente, Santa Rosa, CA. 1984-2002 Surgery Schedule Coordinator, Kaiser Permanente Medial Center , San Jose, CA. 2005-2007 Receptionist, Los Gatos Optometric Vision Care, Los Gatos, CA. References Available Upon Request