Information Technology Specialist/Customer Relations Coordinator/Purchasing Agen

Posted on: 2007-02-20

Lisa Cabrera 1054 Mesa Drive Birmingham, AL 35235 205-853-7263 [email protected] Summary: Highly motivated, creative, critically analytical and flexible worker with twenty five years experience working for the government, financial and wholesale food sectors, providing information technology services. Knowledgeable of transcription, scheduling of meetings and depositions. Extensive experience in file management. Extensive knowledge of computers and software. Many, many years of experience in customer service and quality assurance of deliverables. Ability to perform tasks in a timely and detailed manner. Experienced in troubleshooting systems and remote user PCs operating in a Windows operating system environment. Especially skilled at building effective, productive working relationships with internal and external customers. Strong interpersonal, written and verbal skills. Experience in coordinating tasks to meet tight deadlines and managing others in completion of said tasks. Ability to install software according to instructions and implementation procedures. Loyal, gatekeeper type person, ability to handle correspondence, strong ability to multitask and continue to build productive and efficient managerial relationships with user departments of all types and skills. Skilled in performing research via the internet and utilizing other sources of printed media. Education: Associates Degree in Business Administration, 2004, American Intercontinental University, On-line. GPA 4.0 Bachelor of Science in Criminal Justice, January 2006 American Intercontinental University, On-line, Buckhead, Atlanta, GA. Graduated Summa Cum Laude, GPA 3.9. Courses taken included: Business and E-Commerce Law Research Methods and Statistics in Criminal Justice Business Communications Criminal Procedure Criminal Evidence Criminal Justice Administration Juvenile Delinquency Psychology Sociology Victimology Minorities EXPERIENCE: Systems and software support technician, 9/1990 to 12/2005 Wood-Fruitticher Grocery Company, Inc., Birmingham, AL Employing an IBM e-Series UNIX server, having been upgraded from a RS6000/J50 series, monitored and generated BASIS applications within a Windows NT environment. Remote user PCs utilized MS Windows operating environments ranging from Windows 98 to Windows XP Professional. On a daily basis, also monitored and provided support to approximately 80 sales representatives located throughout the southeast, sending data via laptop computer utilizing an “Access International” EDI server, additionally ensuring quality data transfer across systems. Provided continuous training to employees within the company. Developed, wrote, edited and maintained the only procedure manual for data processing Wood-Fruitticher ever possessed. On a monthly basis, generated and imported data from the UNIX system to a relational database system utilizing MS Access 2002. Also created usage media which was distributed to customers for use in assessing inventory movement, food cost, and loss/profit of sales. On a daily and monthly basis performed preventive maintenance on IBM 4234 (low speed dot matrix), 6262 (high speed, serial and parallel, HP8100N and HP9000DN (laser jet, high volume) printers. Sorted and distributed sales volume and rebate reports to buyers. Other noteworthy hardware information includes an above working knowledge of Dell PC Models 4100, 8100, and 4600. Additionally gained above average knowledge of MS Office Suite 2000, and 2003. Data Processing Operator, Federal Reserve Bank of Atlanta Birmingham, AL, 2/1985-4/1990 Operated a medium mainframe Unisys B4900, monitoring and generating command script executable applications for all departments of the bank. Developed, updated and maintained technical documentation for Data Processing and end-users as directed by FRB Atlanta. Provided technical support for all user departments within the bank and assisted programmers in compiling and debugging software changes and releases coded in COBOL and ASSEMBLER programming languages. Sent accounting files utilizing DB2 and MVS via a bulk data system to other Federal Reserve Units. Processed ACH transfers of files to tape media for distribution to local area member banks. Member of project teams for IPS 600 and ACH84. These two projects dealt chiefly with check batch processing and automated clearing house transfers, respectfully. United States Navy, NAVCAMS WPAC Guam, Mariana Islands. 8/81- 10/84. Provided continuous global and universal communications services to fleet units, shore activities and joint forces. Managed area Telecommunication Operating Requirements and station facilities reports. Within the traffic division of the Fleet/Message Center; ensured all message traffic sent/received was delivered to all intended destinations. Provided technical assistance to customers concerning message format. Within the Technical Control Division; activated, maintained and restored all tactical and defense communications circuitry used within the command area that terminates or traverses the NavCAMS Guam Technical Control Facility. Directed analysis efforts and restoration procedures for communication paths, circuits or trunks.