Vendor Relations Representative

Posted on: 2007-02-17

Ptosha E. Young 10890 Jubilee Circle #B Lakeville, MN 55306 952-435-3360 [email protected] JOB HISTORY Vendor Relations Representative Rels Valuation Start Date 06/2005 End Date Present Bloomington, MN Manages Wells Fargo Home Mortgages' appraisals. Build and keep the relationship with the client and the vendor by phone, email, and fax. Interacts with the Home Mortgage Consultant and the appraiser in order to ensure prompt and accurate completion of the appraisals to complete the loan process. Locate appraisers and negotiate fees in a timely manner so that the Wells Fargo can meet their deadlines and rate lock dates. Outbound and inbound calls. Complete follow-up reports on a daily basis for assigned states using a management database. Cover other areas as needed. Handle escalations. Service One Customer Service Representative American Home Shield Start Date 03/2001 End Date 12/2002 Memphis, TN Provided 'One-Stop' incoming telephone calls by assisting the customer with home issues and authorizing technicians for repairs. Interpreting the warranty by informing the customer of coverage and non-covered items using online resources. Resolving warranty issues and researching unresolved complaints in a fast-paced environment. Digital Imaging Senior Best Buy Start Date 09/1998 End Date 07/2001 Memphis, TN Informed customer on the latest technology, promoted service plans, inspected merchandise while providing customer gratification. Performed cashier, inventory, and maintenance duties as well as back up for other departments that promoted team work. Enlightened employees of new policies and procedures in addition to new employee orientation. Photographer/Customer Service Sears Portrait Studio Start Date 02/1998 End Date 09/1998 Memphis, TN Family photography with little to no supervision. Created poses and settings. Promoted portrait packages and products. Ensured proper closing procedure for the studio that included cashier, maintenance, inventory, and stocking responsibilities. Handled incoming and outgoing calls. Head Cashier Holiday Fashions #8 Start Date 04/1994 End Date 04/1996 Memphis, TN Cashiered. Assisted customers. Accounted for the cash wrap area. Trained employees on the cash register. Managed the cash and layaway area. Merchandised the displays for the store's promotions. EDUCATION General Studies/Nursing University of Memphis Start Date 09/2001 End Date 12/2002 Southwest Community College Start Date 09/1996 End Date 09/1998 SKILLS I have taken college computer courses for Word, Excel, and Internet applications. Also, on-the-job courses have provided me with excellent ways to contribute to world class service to guarantee customer retention. ACTIVITIES I was a homemaker from 01/2003 - 06-2005. During that time, I continued to use the computer applications and Internet to help produce and email resumes as well as research information for others in my spare time. Also, creating and editing bios for an upcoming company.