Volunteer Coordinator

Posted on: 2007-02-03

Cynthia L. Fitch 117 Horizon Court 740-368-8518 Delaware, Ohio 43015 [email protected] Objective: To benefit your organization by maintaining a high standard of productivity, along with excellent communication and interpersonal skills which will result in excellent customer service. Experience: Grady Memorial Hospital, Delaware, Ohio, 1984 to 2006 Volunteer Coordinator/Administrative Assistant • Ability to prioritize in order to meet deadlines and multi-task. • Acted as liaison between Leadership Team, Management Team, contractors and other internal and external customers. • Active member of Employee Giving Committee including budgetary decision making. • Assigns volunteers to patients/families and administrative tasks. • Assisted director in all components of department administration. • Assisted with sensitive information in a professional manner. • Certified Director of Volunteer Services by the Ohio Hospital Association. • Competent in maintaining accurate records on all volunteers. • Coordinated additional training for staff and volunteers on a semi- annual basis. • Developed retention programs for staff and volunteers. • Excellent in oral and written communications. • Excellent organizational, coordination and budgetary skills. • Experienced in deescalating internal and external customers. • Facilitated education outreach including internships. • Facilitates New Volunteer Orientation. • Flexible with daily changes. • HIPAA trained for confidentiality. • Meets weekly with director to report progress of department goals. • Organized annual National Volunteer Week activities including recognition of volunteers at various functions. • Performed assessment of service needs for hospital departments relating to volunteer staff. • Procurement of items for special events. • Produces correspondence and reports. • Proficient in accurate mileage/hour records for volunteers. • Proficient in Microsoft Word, Excel, Access and Outlook. • Arranged all aspects of meetings, seminars and conferences. • Provides statistical reports on a monthly basis. • Recruited volunteers to assist with various community events. • Recruitment of volunteers through public service announcements, printed media, and public speaking. • Remain current in accreditation standards. Inform director of same and recommended plan of action. • Represented department as member of various facility wide committees i.e. JCAHO Preparation Team, Safety Committee. • Represented facility at state and local agencies i.e. ODH, Ohio EPA, Connections – Local Volunteer Clearinghouse. • Reviewed and facilitated problem resolution as needed. • Schedule new volunteer indoctrination i.e. criminal background check, ID badge/parking permit and annual health check. • Scheduling and completion of volunteer staff performance evaluations. • Skilled in routine fiscal duties – collection of organizational dues, reconciliation of cash, A/P, A/R, purchase requisitions. • Supervision of volunteer staff as well as paid office staff. Education: Ohio State University Columbus, Ohio Associate of Arts 2006 Major - Psychology 3.0 GPA Continuing classes to obtain bachelors degree.