Sr. Training and Facilitation Specialist
Posted on: 2007-02-03
Kyle Anne Poland 4016 Belford Avenue Home 817- 536-8465 Fort Worth, Texas 76103 [email protected] Sr. Training and Facilitation Specialist Participant centered, high energy training with measurable results. Conduct needs assessments to develop objective based learning for both technical and soft skills. Innovative: Design, develop & deliver Effective Facilitation course for new store managers enabling them to use best practices for training store employees. Collaborative: Consulted with business areas to conduct needs assessments & validation studies. Technically Proficient: Experienced trainer for Microsoft Office, Retek’s TopPlan & KeyPlan. Broad understanding of networking and databases. Professional Experience Radio Shack Corporation, Fort Worth, Texas 1996-2006 Knowledgeable and helpful sales associates deliver convenient product and service solutions within minutes of 94% of all Americans. Senior Training Specialist, Talent Development Developed and delivered training for performance management system and merchandising planning system. • Continuously focus on evolving business strategies and refine plans based on learning. • Conduct training skills gap assessments and measurement processes. • Create learning strategies for a geographically disperse sales team. • Designed, developed and deliver MS Office training for new district managers and hiring managers. Analyst, RadioShack Technical Services Transformed department from no asset tracking system to a tracking database resulting in reclaiming & redeployment of $25,000 in equipment. • Reduced printer maintenance costs by 25%. • On 2500 seat network, maintained lifecycle management of all corporate desktops, laptops, printers, monitors, and associated internal & external peripherals. • Reengineered and automated manual processes taking desktop procurement process from a 20 day wait to a 4 day wait. • Created cross-functional meetings with teams interfacing with department resulting in streamlined processing and proper disposal of end of life assets. Learning Technologist, RadioShack Technical Services • Delivered Instructor Led training in Microsoft Office Suite. Delivered management classes from Development Dimensions International (DDI) curriculum. Network Services Project Analyst, Tandy Information Services • Served as Project Manager for Microsoft Office 97 rollout. • Facilitated LAN Users Group, increased participation 50% and included participation from remote sites. • Formed and led Desktop Standards Committee that set policies for Tandy Corporation, outlined problems and fostered better understanding of technology needs. • Served as Second Level Desktop Support, solving PC & network related problems. • Developed procedural documentation to help solve common technology tasks that reduced ticket count and call duration. TIG Insurance Group, Irving, Texas 1993-1996 IPO from Transamerica Network Services Network Administrator • Network Administration team member for 3000 node network. • Maintained servers, server backups on campus and two remote sites. • Served as third level PC & network support. • Maintained all remote & corporate Print Servers and configurations. Professional Development & Certifications: • Certified Instructional Designer (Clark ISD) oNeeds Assessment for Performance Technologists oHow to Plan, develop, and Evaluate Training oBuilding Expertise: How to Apply Learning Psych. to Instructional Design • Development Dimensions International (DDI) certified facilitator • Certified Hermann’s Whole Brain Dominance Instrument (HBDI) facilitator • Bob Pike’s Train the Trainer Boot Camp • Leadership Strategies Institutes The Effective Facilitator • Insurance Institute of America Certifications oAssociate in Automated Management (AAM) oProperty & Liability Insurance Principles (INS21) oProgram in Supervisory Management (SM) • ASTD member, Fort Worth Chapter • Screen Actors Guild • Actors Equity Association Technical Skills Experienced Trainer in: • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook • Visio 5 • Retek TopPlan & KeyPlan (RPAS) • SuccessFactors Employee Performance Management Solutions • Remedy Action Request System • Avaya Message Manager Software & Operating Systems • Microsoft Windows 95, 98, 2000, XP • Novell 3.11 • NT 4.0 • CLASS Asset Tracking System • RadioShack Learning Management Database • Internet Explorer 7