Account Manager, Telecommunications

Posted on: 2007-01-23

JUNE P. SEICHTER PO Box 291 • Wallingford, CT 06492 (203) 269-5655 • [email protected] ACCOUNT MANAGER Business Development ~ Customer Service Negotiation ~ Regulatory Compliance Extensive experience in account management, sales, and customer service. Managed 35 local exchange carrier accounts generating up to $30 Million in annual revenue. Coordinated communications between new clients, network engineers, legal department, and regulatory agencies to establish facilities and initiate services. Addressed customer inquiries regarding service, equipment, and contract issues, and resolved all disputes in prompt and efficient manner. Quickly established rapport with clients and developed long-lasting business relationships. Consistently recognized for achievements in sales and customer service. Dedicated and self-motivated professional, who adapts easily to changing responsibilities and displays exceptional communication and negotiation skills. PROFESSIONAL EXPERIENCE SNET/SBC, New Haven, CT 1971–2006 Account Manager, Wholesale Markets, 2000–2006 Served as initial contact for new customers. Facilitated communication between regulatory agencies and businesses to determine parameters of service. Coordinated with legal department, drafted settlement documents, and investigated rate adjustments to resolve delinquent claims. Assisted new certified local exchange carriers, addressing contract and interconnection issues. Provided continuous support, and facilitated team meetings. Account Executive, SNET America, 1998–2000 Prospected small- and mid-sized businesses with Retail SBC product line. Developed and fostered relationships with new companies and successfully grew SNET America client base. Resolved customers’ service, equipment, and contract issues. Account Executive, SNET Retail Business, 1985–1998 Provided value-added services to new and existing clients. Prior to 1985, held position as Service Representative with SNET/SBC. EDUCATION Bachelor of Science in Business Administration, University of New Haven, West Haven, CT. Attended training programs and seminar sessions, including: Conducting Meetings Team Management Decision Making Business Plan Development Negotiation & Dispute Resolution Planning a Presentation Communicating with your Customers Organizational Skills Essentials of Persuasion MEMBERSHIPS AND AWARDS Member, SBC Professional Women’s Organization. Board Member and Secretary, Wallingford Center, Inc. SBC President Circle Award recipient for achievement in sales, 1994 and 1998. COMPUTER SKILLS Microsoft Office products including Word and Excel.