Systems Analyst

Posted on: 2007-01-23

Audra Howard Austell, GA 30106 (678) 266-0209 Objective: To obtain a growing opportunity on a senior level that offers technical and analytical growth. An energetic, hard working, and motivated team player that effectively performs multiple tasks simultaneously, eager to learn and share knowledge with peers, and performs well in teams as well as independently. Technical Skills: Test Director, WinRunner, Load Runner, Unix Scripting, SAP , Tidal SysAdmiral, Control-M, CA-7, OS390 Mainframe, JCL Scripting, Siebel, Remedy, Heat, Base Experience: June 2005-Present Cingular Wireless Atlanta, GA BMG Base Analyst- Contractor • Creating and editing sales opportunity leads in Seibel 7.0 • Collecting lead data from Heat database • Running and exporting reports from Siebel for daily report • Entering and sending out sales profiles • Installation and support of Siebel software • Troubleshooting miscellaneous error messages • Develop, implement, and maintain ongoing back office support processes for BASE system • Validate and correct data in BASE and verify impact to related systems • Maintain employee information and access controls for existing users • Process and manage all assigned work requests related to data updates within defined scope from receipt to closure • Ensure that work is completed within published service-level-agreement (SLA). • oIdentify and escalate issues and concerns to appropriate parties • Adhere to defined BMG processes and identify areas for improvement • Serve as liaison between BASE Support Team and business stakeholders by developing and fostering partnership with assigned segment/channel points of contact as it pertains to data, sales territories, and system usage • Manage additional projects as assigned; provide knowledge as subject matter expert on related initiatives June 2004- April 2005 CompuCredit Atlanta, GA Development Manager • Conduct peer reviews of all new development prior to QA/Test phase • Supervised regression testing for all processes • Provided end to end analysis for new development in requirements gathering phase • Functioned as System Admin for scheduling software • Reviewed and approved Functional Design Specs for company project pipeline • Developed team standards for coding and documentation • Mentored Senior level developers for company growth Sept 2003-June 2004 USAA San Antonio, TX Consultant Bank Test Software Analyst • Develop testing procedures according to Capability Maturity Model business model. • Create and document test cases in Test Director for USAA's bank applications. • Develop efficient procedures for system integration, regression, and acceptance testing. • Maintain an manage projects throughout the entire life cycle including planning, requirements gathering, analysis design, development of coding methods and unit testing, quality assurance, implementation and maintenance. • Lead liaison between development and test. • Prepare, review, and facilitate design documentation approvals for requirement definition and consistency. Jan 2000-Sept 2003 British American Tobacco Macon, GA Consultant Production Support Analyst • Operated various mainframe and peripheral equipment such as tape drives and printers. • Submitted and monitored production jobs, backups, and load tape mount requests, catalogue and manage the tape library, monitor computer an data communications equipment. • Assisted in the migration of OS 390 Mainframe platform to SAP platform • Assisted in testing ABAPs to ensure code logic. • Migrated Control-M schedule to SysAdmrial Tidal software schedular. • Provided technical support and performed problem diagnosis and resolution. • Performed technical analysis and initial problem determination for routine issues. • Upgraded MVS/ESA 4.1.1 to 4.2.2 using SMP/E on IBM 9021. • Upgraded OS/3290 1.3 to version 2.5 using SMP/E dialogs on 9672-R63. • Major team member in migrating from IBM 9672-R63 to IBM MP3000 7060-H50 Aug 1998-Jan 2000 MCI-WorldCom Colorado Springs, CO Lead Computer Operator • Reviewed JCL for standards compliance and schedule compliance. • Actively monitored data online processing and application batch processing on multiple mainframe and midrange platforms. • Responsible for monitoring CA-7 production systems; including system monitoring, first level service job restoration and responding to customer service inquiries. • Recommended modifications for the efficiency and effectiveness of Operations processes and procedures. References available upon request