Accounts Administrator

Posted on: 2007-01-10

Tirana McDermott Email: [email protected] 2623 South Wayne Court 1758 Park Meadow Drive Arlington, Va 22206 Jamestown, NY 14701 Phone #: (716) 485-8173 Phone #: (716) 485-8173 Education Duke University, Trinity School of Arts and Sciences, Durham, NC Bachelor of Arts, English May 2005 Areas of studies include: Epidemiology with a concentration in HIV/Ebola, Cultural and Behavioral Anthropology, Asian studies in relation to gender performance, History of Public Health in Americas/Europe, Women’s Illness in 20th and 21st centuries. Work Experience Corporate Executive Board, Information Technology Group, Accounts Administrator, Washington DC, June 2006 – present • Manage internal client accounts- Exchange, HelpDesk, Raindance, Delphi, Business Objects, Lawson • Control drive and security groups within Active Directory • Troubleshoot MIIS issues and other complications that may arise with Microsoft Exchange 2003 • Follow SOX compliance when dealing with temp and contractual accounts • Basic use of network security and managing VPN access Corporate Executive Board, Information Technology Group, Desktop Support Analyst, Washington, DC, March 2006- June 2006 • Process and triage all incoming support requests (phone, email and tickets) • Provide Level 1 support for CEB staff regarding software and hardware incidents • Monitor and provide Level 1 support for CEB’s networking environment • Manage work spaces in all Washington, DC offices • Assist in managing hardware and software inventory • Assist, as necessary, with network and software upgrades • Ensure open channels of communication between CEB staff and ITG • Perform project-related tasks as directed • Develop and maintain technical documentation for desktop hardware and software applications • Superior customer service skills and ethic • Experience with MS Windows 2000 computing environment • Experience with the firm's current suite of software packages (MS Win2000 Pro, MS Office XP Pro, MS SharePoint 2003, Citrix MetaFrame, Siebel, Lawson HR, Great Plains, RightFax etc.) Corporate Executive Board, Information Technology Group, IT Coordinator, Washington, DC, 2005-2006 • Manage departmental and inter-departmental meetings and functions • Assist Chief Information Officer with managing scheduling and procurement needs • Work with Chief of Staff on budget planning and quarterly reviews of IT department assessments • Maintain timely response with clients, vendors and co-workers on orders, delivery and payments • Work on web v2.0 project, gained highest number of members to participate • Work on all administration events collaborating between departments • Gained full understanding of each ITG team, both technically and in terms of firm impact • Have gained understanding of CEB’s technological infrastructure by purchasing the tools used and integrated by each department within the company • Work extensively with each department in ITG which has provided a solid understanding of each team and their specific functions and method of operations • Cooperate with individuals and businesses via email and phone solving problems in high stress environments and on tight deadlines • Currently developing procurement process for entire India office • On way to achieving A+ certification Chautauqua Institution, Treasury Department, Chautauqua, NY, 2001 and 2002 • Financial planning for personal savings accounts established in Treasury Department • Analyzed budgets and annual finance balances for Treasury Department • Performed unannounced audits on various branches of the Chautauqua Institution • Bank telling involving deposits, withdrawals and accurate foreign currency exchange • Conducted market research to ensure competitive advantage of branches within the Institution • Involvement with fund raising and preservation of relationships with elite donors Ticket Sales Representative at Chautauqua Institution, Customer Service, Ticketing and Weekend Planning, Chautauqua, NY, 2003 • Developed skills in communication by interacting with a diverse group of consumers • Determined customer needs and provided appropriate services • Generated a motivational working environment • Worked successfully in group environment Exalted Gear New York, Advertising/Marketing, Jamestown, NY, 2003 • Designed marketing technique and strategies for exhibit used as a product display • Obtained advice from clients for product improvement • Created designs and patterns for new products • Promoted a product for potential investors at a national convention Activities Volunteer Track Coach: Strider’s Summer Developmental Program, 2000 and 2001, and Winter Days with the Blue Devils, 2001 and 2002 • Trained younger athletes • Applied skills learned from personal experience to relevant task Ronald McDonald House Volunteer 2001-2004 • Provided emotional support for children who were dealing with medical difficulties • Socialized with and motivated ill children Tutoring, Eno Valley Elementary School, Durham, NC, 2002 • Tutored 3rd and 4th Graders in math and reading • Assisted with homework assignments and reviewed class concepts Intercollegiate Athletics Women’s Varsity Track, Duke University, Durham, NC, Sprinter, 2001-2005 • 40+ hours per week including practice, training and competition • Three year letter winner • Owns Duke’s 4 by 100 meter school record, set in 2002 • Encouraged and supported team members within a competitive environment • Represented fellow athlete’s concerns and wishes to coaches • Participated in national competitions