Women's Job List: The Job Board for Women

Posted on: 2007-01-10

JOY F. SHARPS Page 1 SUMMARY: Innovative and detailed oriented individual with significant skills in the areas of System Administrator, Project Management, and Data Analysis. Over twelve years of consistent results in meeting/exceeding yearly team goals and initiatives. Self directed worker with experience on diverse company wide teams. Prince George’s County Government – Senior Community Developer - Information &Assistance Currently Full performance level Para-Professional. Work in support of a professional staff in such areas as community liaison, development, advocacy and social work for Senior Citizen. o Conducts fact-finding and assessment of clients needs; clarifies and validates data in order to determine income verification; provides recommendations on programmatic issues. o Plans and develops scheduled programs and special events or activities for clients. o Established good working relationship with other government agencies, municipalities and other non-profit organizations to secure training, placements, and employment opportunities. o Increased agency goals by 57% in exceeding agency goals. o Manage complex customer service inquiries including assessing social, economic, and psychological needs to determine enrollment eligibility. o Recruited based on demographic studies I conducted to determine where eligible participates lived within the county. o Complies monthly programmatic statistical data reports for the agency for dissemination to internal and external personal. o Spokesperson for this agency in presenting residence of the county of the services and programs offered. Verizon Communications – Brand Identity /Public Relations / Marketing Executive Assistant 2002 - 2003 Provided direct administrative support to the Director of Marketing/Brand Identity Review Process. Primary responsibilities included maintaining personnel files, preparing payroll changes, supported benefits administration, employee relations programs, and assisting with human resource activities. o Reviewed/approved commercials and website for content; accessed risk if any, to our brand. o Coordinating/scheduling meetings, answering phones, greeting clients, maintaining/purchasing office supplies/equipment, establishing office procedures, tracked expenditures. o Make travel arrangements domestically as well as internationally. o Planned and coordinated various tasks for Verizon sponsored events from concept to experience, while applying business and life experiences using project management competencies. o Interviewing/hiring and scheduling daily staff operations. o Worked with sensitive documents in a deadline driven environment. o Lead and conducted intense research/analyze products with the United States Safety Commission. AT&T Communications - Network Operations Project/Program Manager 2000 - 2002 Project leader responsible for providing support for the Licensed Space Arrangements (LSA) large business owned multi-million dollar equipment placed in the AT&T central offices/POPs. Project coordination for feasibility, risk factors, and development, equipment installation and billing initiation. Project managed the installation and associated infrastructure as required to accommodate (LSA) equipment in AT&T Central Offices or Points of Presence (POP). Manage the development and implementation of associated Network and Building Infrastructure work in the POP. Support activities to account teams specific to AT&T Network configurations with associated analysis in the overall implementation of assets in the process. Adhering to AT&T CORE Network Standards, while working to provide a timely implementation. o Planned, managed and implemented up to 28 complex projects in various stages synonymously: feasibility, scheduling, funding, network configuration, implementation and billing. o Designed and customized network performance reports to improve overall project accountability. o Applying total project management competencies: resolution of project issues, scheduling, project status reports, key deliverables, managing capital/expense budgets (in excess of $800,000). o Developed and wrote complex technical project letters, consulting with engineers and installers to ensure that equipment and infrastructure was properly installed (Cisco Routers, IP Routers, Switches, AutoCAD). JOY F. SHARPS Page 2 AT&T Communications - System Administrator 1990 - 2000 Managed the overall development, process and maintenance of the Alternate Access Vendor Expert System (AAVES), Private Line (PL) database utilizing Cobra, Oracle, SQL and TCP/IP Network. o Developed test plans to optimize system integrity. o Training coordinator for users (1,000 plus), while creating job aids and web sites to aid users. o Initiated and wrote proposals for system funding. o Coordinated, monitored, and tested system deficiencies, across various organizations while performing maintenance and quality assurance functions. o Supervised a team of 5: Programmers, IT Developers, and Technical Writers, balancing staff and work load. o Introduced and sold system features based on my recommendation in an effort to leverage clients technology base. o Implemented and established quality assurance measurements to ensure \"First In Class\". o Interfaced with all levels of management and clients internally/externally within a multi-culture environment. o Analyzing data to identified and resolved problematic issues as they relate to other system features and functions. o Provided ad-hoc reports, gathered statistics to resolve problematic issues and concerns. ______________________________________________________________________________________ AT&T\'s LIAISON/ SUBJECT MATTER EXPERT: Often sought out to participate on multiple teams as the liaison/subject matter expert, applying decision-making, influence, and project management competencies across various organizations and levels of employees. Provided strategic planning to improve profitability, system integration, alliances, performance management, optimization, provisioning, and implementation; provided administrative competencies to the HR department, reducing employee complaints. ______________________________________________________________________________________ AT&T ADDITIONAL EXPERIENCE - 1982-1990 Access Financial Management - Billing - Marketing - Quality Assurance - Communications -Public Relations - Planning -Administration - Accounts Payable - Telecommunications Operator - Event Planning ______________________________________________________________________________________ EDUCATION: Prince Georges Community College, Largo, MD. - AA Business Management Maryland Institute College Of Art, Baltimore, MD. - Commercial Art Maryland College Of Art & Design, Silver Spring, MD. - Graphic Art ______________________________________________________________________________________ PROFESSIONAL DEVELOPMENT: Project Management, Internet, Windows XP - Microsoft Office (Word, Excel, PowerPoint), Leadership for the Future, Human Resources Assessment, Dale Carnegie and Associates - Effective Speaking and Human Relations, Presentation Techniques, Problem Solving & Decision Making, Event Planning, PeopleSoft, Outlook, Advance Information Manager (AIM). ______________________________________________________________________________________ AWARDS: Eagle Award: Group & Individual - AT&T\'s most prestigious award for outstanding performance (Recovered over 12 million dollars in erroneously billed access charges) Salute Award: Individual and Organizational ______________________________________________________________________________________ US CITIZEN. REFERENCE AVAILABLE UPON REQUEST.