Global Program Manager

Posted on: 2007-01-09

Michele D. Williams 5401 Old Weaver Trail Creedmoor, North Carolina 27522 [email protected] Telephone: 919.528.4480 Cellular: 919.538.4577 OVERVIEW A professional Project Manager with over twenty years experience in management and leadership with a proven track record of achieving sound results consistent with overall business direction and goals, actively seeking an opportunity as a Project Manager in the IT or Telecom industry. EXPERIENCE WINSTON JOSEPH COMPANIES, Research Triangle Park, NC 2006 * NCR Site Preparation Services: A provider of site assessment and preparation, staging and implementation, and complete systems management services. * MGE-IT Services, LLC: A Provider of complete System Implementations, Integration, and Project Management. Global Program Manager May 2006-December 2006 Directed project teams and the deployment of network site services and network site assessments for an industry-leading provider of IP-based communications, wireless, high speed internet access, and telephony products and services. * Managed project teams and individual projects deploying network infrastructures, site services, and assessments for a key global multi-project program. * Developed project plans, specifying goals, strategy, scheduling, risks, and allocation of resources. * Created weekly status reports to keep management, clients and project team informed of project issues and status. * Proven ability to communicate between various levels of management, service providers and project teams to gather requirements, manage issues, ensuring deployments were in scope and on time. * Presented monthly financial reports to management for financial analysis and recognition projections. * Monitored project scope of work and managed change processes throughout the term of the project. * Provided remote and on-site project management, conducting regular review meetings with project teams and vendors to ensure seemless execution and acceptance. MINDREADY SOLUTIONS, Research Triangle Park, NC 2004-2006 A leading supplier of custom integrated test and communication solutions for embedded test systems in the telecommunications, aerospace, automotive, and multimedia industries. Global Account Manager/Program Manager March 2004-January 2006 Responsible for managing a key global account for an industry-leading automotive electronics supplier while developing long-term multinational relationships to nurture strategic business development. In addition, monitor performance milestones, resource allocation, and present business proposals. * Implemented innovative approaches to execute consistency of service, quality and performance to achieve optimal client satisfaction in multiple cultures and organizations. * Directed projects from conceptual stage through product life cycle and ensured a benchmark quality product was delivered. * Demonstrated the ability to manage multi-disciplined engineering teams in product development, design, project implementation, post-sales support, and technical support. * Identified the project scope and implemented a plan to coordinate delivery requirements and managed the critical paths required to meet expectations. * Facilitated frequent communication scheduling internal and external discussions to identify goals and requirements and eliminate risk and delays. * Developed strategic project proposals and change management, allocated available resources, and identified strategic business goals. * Produced sales prospects through proactive and consistent customer service and identifying opportunities to enhance production results. * Presented monthly revenue reports to the CEO and accounting of the on-going programs status, forecasted new business opportunities and program profit. AGILENT TECHNOLOGIES (Formerly Hewlett-Packard), Cary, NC 1995-2002 A leading technology provider of components, test, measurement, monitoring, and management solutions for the communications industry. Associate Project Manager Oct 1999-Nov 2002 Managed the effective implementation of an average $12 million project portfolio. Responsibilities included project support and management, cultivating and maintaining valuable customer relationships, and forecasting revenue based on analysis of achieving defined milestones. * Managed and supported successful multiple project implementations resulting in accelerated regular revenue recognition of over $500k each month. * Developed and participated in presenting strategic network solution proposals and contracts for implementation of services, consulting, and project management. * Facilitated regular virtual internal/external status meetings to track project status and resolve project issues and action items, resulting in distinguished customer satisfaction. * Presented to management monthly reports of strategic projected revenue forecast with 90% or greater accuracy of monthly revenue based on deliverables and risk factors that influence profit ratios. * Coordinated the delivery and implementation schedules with internal and external teams for material deliverables, site preparation, installation, site turn-up, and customer hand off. * Created and implemented organization wide, a tracking tool to maintain vendor deliverables, scheduling, invoicing, and revenue recognition associated with all projects. Financial Support Specialist Nov 1996-Oct 1999 Provided forecasted results of services to management for strategic review and planning. Responsibilities included reporting revenue, invoicing, and providing support through the implementation process. * Generated revenue reports for management review by analyzing forecasted orders, delivery of services and invoiced orders. * Developed and maintained a financial tracking plan to measure revenue and cost of consulting service and customer billing increasing district revenue recognition by 20%. * Provided support to management, sales teams, consultants and engineers. Sales Support Specialist May 1995-Nov 1996 Provided proficient and effective sales and administrative support for five National Sales Managers, fifteen field Sales Representatives, and two technical engineers. * Effectively promoted new sales opportunities supporting the sales team by organizing events such as televised broadcasts, seminars, and new product introductions. * Contributed to the implementation of a database to process, track, and invoice test and measurement equipment leased to customers increasing timely payments by 40%. * Enhanced and maintained customer relations by initializing immediate customer satisfaction and resolving customer needs. EDUCATION, SKILLS AND RECOGNITION Education * 1986-1988: Wake Technical College, Business Administration * Project Management Institute career development courses for PMI Certification * HP acceSS7 Surveillance Operator and AMAT7 training, * Innumerable professional business and management courses. * Certified training: Institute of Financial Education: Real Estates Principles 1 & 2, Consumer Lending, Human Relations in Business, Savings Institute Operations, Deposit Accounts and Services, Advanced IRA, Loan Compliances, and Home Equity Lending. Skills * Applications: Proficient in all Microsoft Products: Excel, Word, PowerPoint, Project, Access, and AutoCAD, Lotus Notes, Intuit Quickbase and Quickbooks, HP Openview, Visio, Photoshop, Oracle/Brio query and reporting, Crystal Reporting, HP Legacy, and various financial database systems. * Operating Systems: Windows NT, Windows XP, Windows 2000, MS-DOS, and Unix. Recognition * Received Agilent Stock Award for project completion in advance of the schedule and exceeding revenue goals. * Received "Extraordinary Customer Relations" award. * Received "Extra Effort" service award for top performance in Retail and Lending. * Recognized as a finalist twice for the 1st Federal "Annie B" award for outstanding customer service. *References Available Upon Request