System Administrator

Posted on: 2007-01-05

Anita L. Hazel 678-791-9364 • Total Years IT Experience 16 Years • Server Monitoring 10 Years • Peregrine 7 Years • Ticket request Management 6 Years • Application Roll Back/ Disaster Recovery 5 Years • TCP/IP 4 Years • Software Testing 3 years • Bourne, Shell, Korn Scripting 3 Years • SQL Scripting 3 Years • Windows 2000/ Windows XP 3 Years • SQL Query Language 2 Years • SNMP 2 Years • Sun Solaris 2 Years • Batch Processing 2 Years • Linux 2 Years • Tier I and Tier II 10 years • Software Deployment 1 Year • Firewall Configuration 1 Year • Agent Deployment 1 Year • Visual Basic 6 Months • Call Center Development Certified • IT Comprehension Certified SUMMARY: Sixteen (16) years experience. Has very solid experience in software testing and deployment, server monitoring, disaster recovery, TCP/IP, Scripting and maintaining /documenting Standard Operating Procedures. HARDWARE: IBM PCs and compatibles. SOFTWARE: Windows 95/98/NT/2000/XP, Windows 2000 & 2003 Server, Vertitas Foundation Administration/Suites/Clusters,Unix,Linux,Oracle LANGUAGES: SQL, PL SQL, VB, Shell, Bourne, Korn EDUCATION: Business Administration Dekalb Community College CERTIFICATION: Call Center Development Certified IT Comprehension Certified EXPERIENCE: 1/2006 - Present Database Support Specialist/Marketing McGraw-Hill Publishing Performs a variety of administrative tasks in support of the marketing department. Develops and maintains the database of information concerning faculty, student enrollment and purchases. Monitors unit\\\'s marketing budget; gathers and compiles budget data; assists with the writing and preparation of reports. Responsible for the support and maintenance of key databases in the Department of Marketing to assure accuracy. Maintains accurate data files. Work with direct marketing executives. Provide technical support, supports software installations, and serves as backup for account data downloads. Ensures customer accounts are accurate. Contact customer to verify all invoices. Order samples for customers. Updates customer account in an Oracle and Unix environment. 1/ 2000 - 3/2006 Information Technology Specialist/ Internal Revenue Service Systems Administrator/Application Software Responsible for Oracle, UNIX, Linux and Windows operating systems and installing software. Recovered systems after failures. Restored systems after performing maintenance. Downloaded virus protectors to reduce the vulnerabilities and risk of unauthorized users to enter the system. Assisted with the disaster recovery plans for all systems. Prepared service level agreements (SLA) for all systems. Provided quality system administrative services for the Single Point of Operation. SPO was a monitoring security system for the mainframe system (6800). Also tasked to provide remote administration for Modernized Electronic File System and TRIS (Telephone Routing Interactive System). As the Telephony System administrator, was responsible for implementing and maintaining the software for routing applications that allowed the taxpayers to direct themselves to the appropriate source of assistance, kept system updated. Trained all users on the system. Configured and supported the phone systems. Ensured system was available to users. Performed backups and disaster recovery operations. Diagnosed system hardware and software if problems occurred and to detect faulty equipment. Also included but are not limited to monitoring the firewalls and system performance as well as monitoring the systems performance to determine if necessary adjustments were needed. Monitored systems for indications of attack, monitored information sources for additional alerts including developing information for security plans to prevent the systems vulnerabilities as well providing/restoring security of the system and the network services. Ensured that the correct processes were running and not adversely affecting the system. Installed and configured various software. Ensured that all reports were accurately and timely done. Provided technical support to the customer to assess their needs. Provided information and assistance to resolve their problems and ensure that the correct procedures were being followed. Monitored deployed systems. Reviewed and analyzed customer request via phone, identifying problems on the system as well as resolving them, gathering information, installing approved system software, trouble-shooting problems on all servers, implementing all applicable security policies and requirements for the systems. As a Systems Administrator for the Automated Underreporter (AUR), served as a network administrator as well as a database administrator. Planned and assisted in the integrating of the network system for AUR. Installed network software fixes and upgrades. Performed network diagnostics, configured routers, monitored network performance, troubleshot network problems and connectivity for the remote sites. Monitored computer systems, installed software as well as keep current releases of application software on the systems. Monitored the firewalls for indications of attack. Monitored information sources for additional alerts regarding possible attack activity. This included the correct processes are running and adversely affecting systems. Maintained a self-contained local area network that consisted of 450 terminals and 9 file servers. Accessed UNIX, SQL, INFO Connect, Solaris, SQL PLus as well as Windows applications on a daily basis. Created and maintained the file systems on the database for stolen identity, S Corporation and the email security. Was deeply involved in the software testing and the implementing of the transmittals and the refreshment of the 400 workstations, the printers and wiping of the disk when the AUR program were migrated to the Windows platform. I implemented local project provide by the national office. 2001 Assisted the desktop group (customer support) with various special projects such as replacing workstations, installing software, updating the web browsers, wiping disk. Learned the services and products provided to the end user. Assisted the customers with local problems. Prepared standard login scripts, established network access to enable the customers to gain access locally and remotely 2000 Assisted the LAN (Local Area Network) where knowledge was gained of the networks and the telecommunications systems, their components and associated protocols and standards how they operate and integrate with one another. 1998 - 1999 Production Monitor/Lead Operator Was responsible for the processing of all data on Unisys 2200 System and all the mini and micro systems. Analyzed and resolved a wide variety of system problems. Researched and gathered data for correct operating procedures. Trained old and new employees, also ipled the systems, this is a procedure that is occasionally used when the system fails or if an unresolved problem occurs on a system. 1/1991 -1998 Computer Operator Responsible for the processing of all data on Unisys 2200 System and all the mini and micro systems. 12/1985 - 1991 Data Transcriber Input individual and business tax return via 10 key.