Customer service

Posted on: 2007-01-04

Customer Support Technician/Help Desk Gabrielle R.J. Powell (510)-393-5347c (619)229-9028h Summary: 5 years of professional experience which includes: Computer Tech support; Customer support; Outside/Inside sales; Retail sales and services -Database populating -1st level Lab/production support -On-line searches -Computer Admin -Filling and sorting -Communicates concisely -Shift priorities readily -Excellent Customer service -Order Taking - Inventory control -Open/Close Store -Off shift support -Access circumstances/info and make sound decisions -Peer Training -Currency/Inventory Reconciliations -Works with minimal supervision and maintain a high degree of productivity -Loss Prevention Specific Computer Skills: Software: Windows, Sun, Hardware: Sun servers, PCs, and storage servers; Operating Systems: CDE Solaris, and Windows/MS Office; Lotus Notes; barcode label and network printers, WiFi Professional Experience Sears Retail La Jolla, California June 2005 to present Retail and Online Sales administrator – Sr. Team member -Responsibilities include: Currency and Inventory reconciliations, In-store and Online Customer service; -Computer online purchasing assistance and telephone support -Maintains and builds product displays -Peer training, candidate interviewing and loss prevention team member when necessary Diverse Designs Chula Vista, California April 2006 – Oct 2006 Jr. Member of Technical Staff, for Engineering Operations group -Assists in day-to-day computer engineering of shared-hosting, authentication and other operations required in the data center -Provides support over the phone and via email -Aids in new and revised computer builds (desktop support on Windows application installs, and other SW) -Performs system and network monitoring on lab and production systems -Coordinates with developers and data center staff on network issues and existing system enhancements -Helps with day-to-day administration tasks for servers and related components; procedures, and processes -Assists in 24x7 support; some off-hour shifts and coordinated with Vendors for maintenance events -Assists in performing downloads, installs and troubleshooting and resolving issues in a fast pace environment Bayer Healthcare Berkeley, California May 2004 to June 2005 HW/SW Administrative Support Quality (school internship program) -Utilized internal and external software to assist the quality group -Maintained group filing systems (on/off line), and provided multi-telephone line support -Maintained and reconciled invoices/purchase orders and assisted in resolving inconsistencies -Arranged meetings, appointments, travel, and assisted with scheduling software validation internal audits -Relayed phone and instructional messages and greeted and assisted regulatory agencies (visitors and guests) IN-N-OUT Burger Corp. Union City, California May 2003 to May 2005 Sales and Food Service - Sr. Team member -Responsible for training and assisting peers (training new hires and assisting in in-store orientations) -Provides customer service, greeted guests, meets customer expectations with good communication and follow through -Prepared food orders to include: Grill, Fryer, drinks etc and Inventoried and sorted items for store usage California Design Network San Jose, California Nov 2002 – May 2003/ Computer Operator performing a variety of tasks required for smooth operation of the computer center June 2000 – Sept 2001 -Responsibilities included: process monitoring, backups, vendor escalation, and general troubleshooting of HW/SW -Assists in maintaining Data Center inventory and orders supplies as needed -Maintained and updated daily schedule and assisted with logs -Followed-up regularly throughout the issue resolution process to ensure smooth communication Vector Cutco Cutlery Corporation Fremont, California Sept 2001 – Nov 2002 Direct Sales Associate (out/inside sales) -Presented in-home product demonstrations to potential customers -Scheduled meetings and product demos -Conducted cold calls and set up appointments -Delivered product to customers and followed up on orders -Provided customer quality surveys and reported feedback to district office Mc Kenzies On Broadway El Cajon, California May 2006 to present Bartender (parttime) -Responsibilities included: Greeting customers, mixing and serving drinks, inventory of goods, making sandwiches -Cleaning up: spills, counter, the restroom and mapping