EMR Trainer

Posted on: 2006-12-29

BONNIE LIPPIN 7821 Summerdale Avenue #2 Philadelphia, PA 19111 (215) 742-3376 – home (267) 980-6713 - cell [email protected] SUMMARY: SOFTWARE TRAINER with eight years varied experience as a classroom trainer and providing desktop support to end-users. Willing to travel and relocate. SKILLS SUMMARY: • Knowledge of adult learning principles • Quick aptitude to learning new software • Creates an interactive, fun and pleasant learning experience for the students • Excellent interpersonal skills, with strong verbal and written abilities • Relates well to all levels of professionals • Work well as a team member as well as independently • Experience with developing training materials SELECTED ACCOMPLISHMENTS: EMR TRAINER Converted my six and a half years as a Medical Assistant into an Eclipsys Electronic Medical Charting Trainer role at PENNSYLVANIA HOSPITAL (SCM 4.5) and TEMPLE UNIVERSITY HOSPITAL (E7000) in Philadelphia, PA, and CEDAR SINAI HOSPITAL (CUSTOM DEVELOPED EMR) in Los Angeles, CA – CONTRACT POSITIONS • Provided Facilitated-Led and Instructor-Led training to all levels of hospital staff • Evaluated student progress through proficiency reviews • Class evaluations averaged 9 on a scale of 10 • Identified customer/user training needs or requests and established appropriate action CRM TRAINER (SALESLOGIX 6.2 AND GOLDMINE 4.0) Delivered instructor-led training to clients on End User and Admin features of SalesLogix and provided some clients End User training via Webex Provided formal training on Goldmine 4.0, Word and Excel to groups of 2-5 students. Designed databases and custom reports. HOSPITAL MICROSOFT OFFICE TRAINER (V.97-2002) Delivered Instructor-Led training on all levels of Word, Excel, Access, PowerPoint, Outlook, and Crystal Reports 8.5 to all levels of hospital staff at Hoag Hospital. Provided desktop, phone and email support. • Created new training manuals based on new rollouts and upgrades of software SUB-CONTRACTED MICROSOFT OFFICE (V.97-2003) AND CRYSTAL REPORTS 8.5 TRAINER • Clients included: ST. MARY’S HOSPITAL, CROZER CHESTER HOSPITAL, BROTHER® TYPEWRITERS, PAUL HASTINGS, DADE BEHRING, BLUE CROSS, PECO, DUPONT, PHILADELPHIA NAVAL YARD, UNIVERSAL STUDIOS, BRIGHTON LEATHER GOODS, CITY OF PASADENA LAW FIRM TRAINER • Trained Senior Partners, Special Counsel and Legal Secretaries on MS Office Applications as well as and Docs Open, Lotus CC:Mail, *Time - Time and Billing software • Developed and administered curriculum for *Time – New Windows based time & billing program EMPLOYMENT: Technology Services, Inc. Temple University Hospital Philadelphia, PA 5/06 – 7/06 First Consulting Group Pennsylvania Hospital Philadelphia, PA 2/06 – 4/06 Trexis, Inc. Valley Cottage, NY 1/05- 6/05 Sub-Contracting training Costa Mesa, CA & Philadelphia, PA 5/02 - 1/06 Hoag Hospital Newport Beach, CA 7/00 – 5/02 Saul, Ewing LLP Philadelphia, PA 1/99 – 6/00 LedgerSystems, Inc. Philadelphia, PA 5/98 – 10/98 EDUCATION: Community College of Philadelphia 60+ credits toward Associates degree in Liberal Arts Berkeley Technical Training Center Received Certificate in Business Office Applications – 12/97