Admissions Advisor

Posted on: 2006-12-27

Veronica N. Dobbs 6803 South Clyde Avenue, Apt. 1 Chicago, Illinois 60649 773-684-9590 773-263-1977 [email protected] Objective Seeking to obtain a challenging position of responsibility that offers room for professional and personal growth and improvement. Work Experience Admissions Advisor 4/2006 – Present Kaplan University - Chicago, Illinois Assisted prospective students by providing information about online degree programs in various fields per online degree and certificate programs. Managed lead bank by updating information based on the prospects interest level regarding their educational goals via telephone interview. Closed files of disqualified candidates. Acted as a University Official by setting guidelines and deadlines in the admission process. Ensured timely completion of Enrollment Agreements, Financial Aid Documents, Entrance Counseling Exams, Applications, and Aptitude Profiles. Ensure that daily goals, matrix, and objectives were met. Maintained contact on behalf of enrolled students to Financial Aid Department, Academics Advisors and other departments. Ensured that daily, weekly, and monthly minimum standards were met. Self-Employed Independent Contractor and Sales 1/2005 - Present Chicago, Illinois Performed various task on a contractual basis. Set up online store to produce and deliver business cards, letterhead, and stationary. Set up online store specializing in apparel and various personal goods. Maintain self-contained online business. Employment Recruiter 1/2005 - 9/2005 PeopleScout, A Seaton Corporation - Chicago, Illinois Handled customer inquires on locating jobs and careers. Assisted in setting up appointments for testing and interviews. Conducted telephone interviews for various companies. Sales and Service Representative 2/2003 - 12/2004 SBC - Chicago, Illinois Handled customer inquires on billing. Insured quality work toward installation of new service. Provided education of current services and available products to existing customers. Aided in consultative sales of promoted features in addition to marketing various tangible items. Increased profitability of combination service packages with specialty telephone by setting up a collaborative low monthly rate. Account Specialist/Correspondence Engineer 6/2002 - 1/2003 Newark Electronics - Chicago, Illinois Assisted with the purchase and delivery of various electronics components and associated equipment via inbound call center. Processed and sorted inbound and some outbound mail correspondence in reference to customer order acknowledgements. Assisted in processing registration requests and the administration for customers with new online accounts as well as existing customers with orders that needed to be placed. Customer Service Representative 7/1999 - 9/2000 Ameritech - Chicago, Illinois Handled customer inquires on billing. Insured quality work toward installation of new service. Provided education of current services and available products to existing customers. Aided in consultative sales of promoted features in addition to marketing various tangible items. Increased profitability of combination service packages with specialty telephone by setting up a collaborative low monthly rate. Education Kaplan University, Online Bachelors of Science in Management (Currently Attending) Emphasis on Sales and Marketing Skills -Email Applications -Internet Navigations -Microsoft Office Suite -Oracle -Quality Control -Windows Operating Systems -ADE -Citrix