Project Coordinator

Posted on: 2006-12-19

Jessica Heavilin 1501 Commerce St. Wellsville, Ohio 43968 Home 330-532-2380 Cellular 330-853-6639 [email protected] SUMMARY 2-year experience as a manager directing and coordinating projects and fieldwork for a company with multiple locations, in addition to project management expertise over a 2-year time frame. Overall management experience includes estimating and scheduling projects, managing equipment inventory, determining appropriate equipment for projects, overseeing maintenance of equipment, and maintaining quality control. Over 1 year of success in the area of management within the logistics and transportation industry. Customer service professional with 4 years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. AREAS OF EXPERTISE Honed development team into highly motivated, self-managed unit. Skilled at completing projects on time and within budget. Developed and refined ability of project members to estimate and maintain completion times for tasks. Achieved 90% on-time completion rate for projects. Developed rapport with clients to improve communication between loading crews and drivers and emphasize appropriate safety measures. Enthusiastically represented the company by professionally greeting visitors. Key player in certification process for ISO 9000:2000 Quality System. Documented customer service, order entry, and complaint procedures; explained Quality Policy to department staff. · Assigned tasks to team members and set milestones to monitor progress. · Implemented project planning and reporting tool to inform all project members of progress and milestones. · Maintained constant communication with project team manager to report progress, identify issues, and allocate resources. · Promptly answered telephone calls to reflect professional corporate image. EXPERIENCE Product Action, Austintown, Ohio 2004 - 2006 Project coordinator Modified time lines and work schedules according to project changes. Organized training and held daily production reviews. Organized and controlled all projects. Managed project teams ensuring project deadlines and budgets were met or exceeded. Helped carry out disciplinary actions when needed. Performed audits. Tracked inventory. Performed shipping and receiving duties, including loading and unloading trucks, and filling lines. Ensured all procedures were carried out according to ISO standards. Managed teams in the field. · Increased productivity and accuracy of group work. · Maintained a high profile with a strong "hands on" management style. · Handled multiple projects simultaneously and met all deadlines. · Proven experience as an effective negotiator and problem solver. · Calculated manpower requirements and resource allocations for the project's duration. Dunkin Donuts, Canfield, Ohio 2002 - 2003 Customer Service Processed orders, maintained customer relations, handled complaints and adjustments. Promoted customer satisfaction through clear, concise communication. Proven ability to handle large volume calls in a professional and courteous manner. Performed duties including guest relations, sales - including money handling, inventory availability, order filling, putting away of product orders, baking, and general housekeeping. · Proven ability to interact effectively with clients and staff at all levels. · Proven excellent communication, interpersonal, and organizational skills. · Presented a cheerful and helpful manner with customers and colleagues. · Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Circle K, Dayton, Ohio 1997 - 1999 Customer Service/Management Training Monitored basic and seasonal merchandise displays. Performed merchandising and sales responsibilities. Performed some aspects of managing a store including cashiering, customer service, balancing daily deposits and completing paperwork. Maintained orderly store appearance. Strong sales, marketing and customer-service orientation. Trained new employees in policy and procedures. Dealt tactfully and effectively with difficult customers. EDUCATION New York Institute of Technology, Old Westbury, New York 2010 B.A., Behavioral Sciences- Psychology GPA: 3.7. I am currently enrolled in on-line courses and am working hard to complete my degree. ADDITIONAL SKILLS · Multilevel Project Management · Software Systems · Scheduling Tasks and Milestones · Job Evaluation · Forklift Operation · Customer Relations · Inventory · Office Equipment · Productivity Improvement · Program/Project Management · Shipping LICENSES · Forklift Certification - Product Action, Austintown, Ohio, 2005