Government

Posted on: 2006-12-18

Pansy Rogers 1907 North Jones Boulevard, J-201 Las Vegas, NV 89018 702-646-4782 [email protected] OBJECTIVE Seeking a position in the Criminal Justice or Human Services field that will allow me to exercise the good communication and writing skills that I have obtained through education and work experience. Summary of Qualifications  Confers with individuals on all levels and offer insightful feedback and suggestions.  Self motivated, energetic, ability to thrive under pressure  Ability to meet goals and criteria set by management in a timely manner.  Prepared to engage in additional training that meet and exceed satisfaction of job.  Team oriented with ability to follow and implement directives from management. Education and Relevant Coursework Kaplan University 2004-2006 Bachelors of Science Degree in Criminal Justice (graduation 12/06) • Probation and Parole • Family and Domestic Violence • Juvenile Justice • Developmental Psychology • Drug and Alcohol in the Criminal Justice System • Communication and Conflict Southeastern Career Institute 2003-2004 Associate of Science Degree in Criminal Justice • GPA 3.68 Work Experience Prime Group & Camden Properties and Staffmark Service, Las Vegas, NV 2005-2006 LEASING CONSULTANT • Confer with prospective and current residents on a professional level explaining important legal documents concerning the securing of an apartment home and making clear information needed by current residents in keeping with rules of Fair Housing Act. • Keeping and understanding the privacy of each resident and non-disclosure of important information. • Returning calls and requests in a timely manner ensuring the importance of each resident. • Conferring with individuals from every walk of life in a respectful and professional manner. • Prepare lease agreements explaining terms of agreements and consequences if lease is broken; handle collection of money for securing home. • Prepare paperwork and process information for rental skips and/or evictions to secure past funds. Pansy Rogers, Page 2 ADT Security, Dallas, TX and Las Vegas, NV (worked at both locations) 2003-2005 FIELD SCHEDULER OFFICER/COLLECTOR II • Coordinated work schedules for technicians in Dallas, Texas, set appointments for security technicians’ bills, and closed completed and partially completed jobs. • Handled alarm sounds in response to security patrol in neighborhood area whether actual or false. • Spoke with guards once alarm system had been checked in reference to sounding off, billed tickets and placed alarm on test if system was false. • Had access to alarm system for government agencies and responded according. • Collected money on past due accounts for security systems (Las Vegas). • Set-up payment plans to resolve issues on accounts that were delinquent or closed. Daisytek International, Allen, TX 1997-2003 SALES ASSISTANT/CUSTOMER SERVICES • Built strong relationship with customers handling high volume sales of computer supplies and office products parts. • Assisted in training of new hire employees to help meet job requirements resulting in more efficient employees. Participated in ongoing training to be better equipped to become more proficient. • Researched backorder product availability for customers, processed orders by accounts and payments of credit cards and checks on select accounts. Issued returns on defective or unwanted products. Organizations/Activities American Criminal Justice Association (ACJA) Lambda Alpha Epsilon Technical Skills MS Word, Excel, Power Point, Outlook and Internet, Type 40 wpm, Alpha/Numeric DE