Personal Financial Representative

Posted on: 2006-12-13

Keisha D. Brown 422 Spindletop Way, Stockbridge, GA, 30281 Phone: (678)-438-8587 Email: [email protected]________________________________________ EDUCATION 08/2002- B.A. Mass Communications/Film Studies, University of North Carolina at Charlotte, Charlotte, N.C. EMPLOYMENT 06/2005 to Present Personal Financial Representative, Washington Mutual Bank, Morrow, Georgia Responsible for generating, opening and maintaining consumer accounts, business accounts, and business loans Completed New Account Production Training Completed Small Business Banking Training Completed Small Business Lending Training Conducts Teller Transactions on a daily basis Performs Automated Teller Machine maintenance Works with a diverse group of people on a daily basis Extensive product knowledge Met monthly production goals 03/2003 to 06/2004 Customer Service Representative, Bank of America Overseas Division, Giebelstadt Community Bank, Giebelstadt, Germany Initiated, created, and implemented a form to log telephonic requests for ATM cards and changes Created and organized index for Customer Service manual Tempered irate customers and produced positive results Fostered great relationships with customers Recognized for outstanding customer service Interviewed clients to determine loan eligibility Reviewed and explained loan contracts to clients Funded loans (New and used auto and motorcycle; Unsecured and CD secured loans) Opened and closed Checking, Savings, Certificate of Deposit accounts for authorized individuals and organizations Performed account maintenance functions for individual or organizational accounts Performed all bad debt follow-up on overdrafts and RCA’s 09/2002 to 03/2003 Sales Associate, AAFES (Army & Air Force Exchange Service), Wuerzburg, Germany Utilized up-selling techniques Assisted customers with store purchases Utilized great customer service skills Awarded on numerous occasions for customer satisfaction Promoted from Men’s Wear associate to Shoe department 08/2000 to 08/2002 Restaurant Server, Chili’s Bar and Grill, Charlotte, N.C. Utilized and mastered up-selling techniques Maintained relationships with customers and co-workers Serviced many customers of diversity Certified trainer Awarded for immaculate service Expedited food and checked for quality Assisted in cleaning facility on a daily basis 06/1998 to 07/2000 Hotel Operator, Hilton Towers Hotel of Charlotte, Charlotte, N.C. Took initiative to personally deliver and satisfy hotel guests needs Received and transferred incoming calls for guests and other departments of hotel Worked closely with hotel security and monitored hotel security tape Issued necessary keys to employees and issued guest passes for contract workers