HOTEL RESERVATIONS

Posted on: 2006-12-11

DENISE DUNCAN 216-357-0098(Cell) [email protected] OBJECTIVE To obtain a position utilizing my extensive knowledge in the banking and customer Service industry to assist my employer in sustaining a competitive advantage While affording me the opportunity for continued growth. SUMMARY OF QUALIFICATIONS Twelve years of experience in the mortgage banking industry. Loan Origination/Loan Processing/Loan Closing Skip Tracing Expert Preliminary Underwriting Customer Service Rep/Sales and Marketing PROFESSIONAL EXPERIENCE Marriott World Wide Reservations Center, Cleveland, Ohio 01/04/2006 to present Community Funding, Cleveland, Ohio 03/2003 to 11/2005 Loan Processor, Chase Financial Corp., Cleveland, Ohio 6/2002 to 03/2003 Collector II, Chase Financial Corp., Cleveland, Ohio 4/2001 to 6/2002 Skip Tracer, Great Lakes Bureau, Cleveland, Ohio 6/2000 to 2/2001 Loan Officer, Discount Funding Assoc., Cleveland, Ohio 12/1998 to 4/2001 Loan Officer, Right Choice Mortgage, Cleveland, Ohio 7/1995 to 12/1998 Customer Service Reservations Service Sales Agent Serve as the main point of contact for all the guest needs for booking a Reservation for any hotel in the Marriott Chain, exhibiting courteous Hospitality at all times and must be proactive in the area of sales, assisting In rectifying guest question and concerns when making their reservation in a Timely manner. Being an expert listener and good communication skills to assist The guest, I am proficient in Merlin special request codes for assisting the Guest with all handicaps, proficient in the codes for the Marriott elite awards And with the laws for the Americans with Disabilities Act (ADA) Loan Processor Processing and preparation for closing retail mortgage loans (conventional and Government, purchase and refinance). Review files under various loan programs in accordance with policies and Procedures. Review rate lock and point objectives for accuracy to ensure overage and underage is approved. Distinguish pertinent areas on the appraisal report of importance to the Lender. Obtain and review all documentation thoroughly upon receipt to foresee problems Before submitting to underwriting, then obtain and review documents for Acceptability against loan conditions set by the underwriter. Coordinate with brokers to obtain additional documentation and complete loan Submissions. Update the communication log and weekly pipeline report as needed. Handle escalated complex files to ensure all loan documents are processed in Accordance to policies and guidelines. Maintain system accuracy by issuing proper disclosures as required by federal Regulatory compliance Collector II, Late Stage Home Equity Collected on past due amounts on high volume of mortgage accounts. Located and contacted customer via telephone and mail. Assessed the individual’s circumstance and decided upon an appropriate course Of action. Negotiated payment arrangements, offered suggestions to customer on how Obligations can be met, and advised them as to the possible consequences of not Meeting the contract. Obtained clients promise to pay while sustaining excellent customer/business Relationship. Arranged a payment schedule suitable to both the customer and the company. Skip Tracer/Debt Recovery Specialist Collected on past due accounts in late stage status. Collected on past due accounts on a third party basis. Successfully executed right party contract procedures for delinquent customers. Obtained clients promise to pay. Arranged a payment schedule suitable to both the customer and the company. SKILLS System Platforms: IBM and Macintosh computers, Windows 95/98/2000/NT/ME/XP, Microsoft Office Professional, Lotus Notes Speed Pay Mortgage Systems/Software Proficiency: TCS, ALS, Fast Data, Mortgage Tracking, Education Courses: Journalism (90 credit hours), San Bernardino Community College, Colton, California, 1989 to 1992 Real Estate, Hondros School of Realty, Cleveland, Ohio, 1995 BA in Business Management, Rochville University, Sarasota, Florida 11/2004 Second Language French